Requirements: English
Company: fiskaltrust
Region: Lyon , Auverge-Rhne-Alpes
Role description This role is responsible for managing a portfolio of partner accounts and thus ensuring that they receive the highest level of support and satisfaction with our products and services. They will work closely with our customers and partners to understand their needs, provide guidance, identify areas of opportunity, and develop solutions to help them achieve their goals. Key responsibilities of the role Onboard new customers, develop and maintain strong relationships with key customer stakeholders to ensure partner satisfaction and retention Guide new and existing customers through the certification process in France until completion Maintain relationships with auditors and partners at certification bodies Ensure that recurrent payments for our products and services are properly handled Act as a primary point of contact for customers, responding promptly to their inquiries and concerns Proactively identify areas for improvement in the customer experience and develop solutions to address them, while staying up to date with industry trends. Work within cross-functional teams, including support, product management, sales, and engineering, to identify and resolve customer issues and identify opportunities for upselling or cross-selling. Participate in regular customer meetings and account reviews to assess customer health and identify opportunities for growth Maintain up-to-date customer information and communication records in the CRM system. Convert upsell opportunities with existing customers and follow up on leads provided by the Sales Team. Lead market level marketing efforts (periodic newsletter, fairs, co-events) Role requirements ~3+ years of proven experience in a customer success, account management, or related role~ Strong interpersonal and communication skills, with the ability to nurture customer relationships.~ Strong focus on long-lasting partnerships and the ability to identify partner needs and requirements~ Experience with CRM systems (Salesforce, D365etc.)~ Strong written and verbal communication skills in both English and the respective markets primary language, strong organizational and time-management skills~ Ability to think strategically and develop creative solutions to customer needs~ Ability to analyze data and make informed decisions based on customer insights and trends