Real-jobs.eu: Second Line Support

Requirements: English
Company: Vets In Tech
Region: Lige , Wallonia

Key Responsibilities:

Diagnose and resolve incidents by remotely accessing systems or providing on-site support.
Assist, inform, and train users to enhance their overall IT experience.
Log, track, and close incidents and service requests using the ticketing system.
Conduct hardware maintenance on PCs and peripheral devices.
Install, configure, and deploy office and industrial IT hardware and software.
Manage user accounts and permissions within Active Directory.
Create and maintain clear IT procedures and documentation.
Contribute to IT projects, including the implementation of new industrial equipment.
Assess, prioritize, and manage incoming support requests and incidents effectively.

Technical Skills Required:

Strong knowledge of Windows 10/11 and Windows Domain (Active Directory) environments.
Hands-on experience with Linux-based systems.
Familiarity with Microsoft Office and other office productivity tools.
Skilled in hardware troubleshooting and workstation setup.
Understanding of networking concepts, including VLANs and switch configuration.
Ability to communicate effectively with users and deliver training when needed.
Proficient in PowerShell scripting.
Understanding of ITIL principles and best practices.
Experience using ITSM platforms for ticket and incident management.
Awareness of industrial IT environments, including production, logistics, and manufacturing settings.

Second Line Support