Requirements: English
Company: Connected-Stories
Region: Milan , Lombardy
Connected-Stories is a leader in the creativetechnology software space, transforming the way enterprises create,decision, and measure marketing and advertising content. As weexpand our business development team, were looking for apassionate and technically curious Account Manager to join ourcustomer success team and support our post-sales efforts. If you''reeager to learn, enjoy solving technical challenges, and thrive in adynamic environment, wed love to hear from you. Role Overview: Youwill be responsible for fostering strong relationships withexisting clients, ensuring they maximize the value of our platform,and driving account growth through innovative strategies. Yourprimary goal will be to deliver exceptional post-sale support andhelp clients achieve their objectives, while identifyingopportunities to expand our partnership. Key Responsibilities:Client Relationship Management - Serve as the primary operationalpoint of contact for assigned accounts, ensuring clientsatisfaction and fostering long-term relationships. - Act as atrusted advisor, understanding client goals and aligning them withour platforms capabilities. Post-Sale Strategy Execution - Onboardnew clients, ensuring a smooth transition from the sales team. -Develop and execute tailored growth plans for each account toachieve desired outcomes and milestones. - Regularly analyze clientperformance metrics to provide actionable insights andrecommendations. - Work closely with clients conducting pilot teststo demonstrate measurable value and convert them into long-term,valuable partnerships. Account Growth & Upselling - Identifyand capitalize on opportunities to expand client engagement throughupselling and cross-selling relevant features, products, orservices. - Collaborate with internal teams to deliver innovativesolutions and optimize the client experience. Maximizing ClientValue - Conduct regular check-ins and quarterly business reviews(QBRs) to assess progress and uncover new opportunities. - Providestrategic guidance to ensure clients realize maximum ROI from ourplatform. - Act as a champion for clients internally, advocatingfor their needs and priorities. Collaboration & Communication -Partner with sales, product, and customer success teams to addressclient challenges and deliver exceptional service. - Providefeedback to internal teams on client needs and market trends toinform product enhancements. Qualifications: - 3+ years ofexperience in a similar role. - Experience in a SaaS platforms orAI-driven technologies. - Strong communication and interpersonalskills, with the ability to explain technical concepts tonon-technical stakeholders. - Passion for technology andinnovation, with a willingness to learn new tools and solutions. -Experience in post-sales support, customer success, &enterprise client sales cycles. - Familiarity with CRM tools andpresentation tools (e.g., PowerPoint, Google Slides). - Hands-onexperience with data analysis or visualization tools.