Company: VILLANOVA UNIVERSITY
Region: Villanova , Lombardy
Assistant Director of Student Services, Graduate Programs in Public AdministrationTo view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ''s.Posting DetailsPosting Number: 20254328SPosition Title: Assistant Director of Student Services, Graduate Programs in Public AdministrationPosition Type: StaffLocation: Villanova, PARecruitment Type: Internal/External ApplicantsWork Schedule: full-time/12-monthsAvg Hours Week Department: 981 - Internal Online Prog MgmtPosition SummaryThe Assistant Director of Student Services will work with current students on Villanovas campus, hybrid and online graduate degree and accompanying certificate programs as well as with the combined BA/ MPA (or BIS / MPA ) and MPA /JD students. This role necessitates flexibility and adaptability based on student and programmatic needs. This role includes assisting students with curricular advising, course registration, gaining access to various campus resources, graduation clearances as well as providing general support over the duration of a students time in the program.Working closely with Department Leadership (Department Chair, Program Director and Associate Director) and leadership within the Office of Graduate Studies, the Assistant Director will serve as a primary point of contact for students as assigned, ensuring that they feel supported by the program, that their questions are answered in a timely manner, that their professional development needs are met and that they are aware of and can take advantage of all College and University resources available. The Assistant Director will also assist students with tracking their progression through the curriculum, advising on such items as appropriate class sequence, class modality, and credit load, connecting them with other University subject matter experts as appropriate.The Assistant Director will communicate and reinforce the policies and procedures of the Office of Graduate Studies and maintain student records.Duties and ResponsibilitiesProvides assistance and guidance on course registration, course selection and curricular progression for a subset of students as they matriculate through the program inputting information into the Banner Student Information System and other data/communication repositories as may be necessary.Ensures students stay on target to their planned graduation date, championing their progress and assisting with any issues/concerns they have along the way.Connects students to the appropriate subject matter expert as needed (e.g., faculty, career center, learning support services) for any additional advice and assistance that may be needed to meet their unique needs.Establishes student communication plans related to key deadlines each year.Monitors student retention and other key statistics, reporting metrics to leadership as needed.Maintains student records and completes degree audits at designated times of the year.Communicates and reinforces policies and procedures to students.Serves as a primary point of contact for all programmatic questions for students as assigned.Responds to email, phone calls, voicemails in a timely manner providing actionable assistance.Proactively seeks answers to unknown questions, keeping the student informed of progress along the way. Stays up to date on all student resources available across the College and University and makes appropriate recommendations to students based on needs assessment.Develops relationships with appropriate team members across the University in order to efficiently and effectively find needed information or connect students to the appropriate resources.Monitors student satisfaction and alerts leadership to any pervasive concerns/issues.Participates in and assists with registration, course and curricular management activities as needed to support various aspects of the student experience.Assists with strategic projects related to the current initiatives, goals and objectives of the student services team, the Graduate Programs office, the Office of Online Programs and the Office of Graduate Education.Represents the Graduate Programs Office at industry and professional organization events and leverages relationships to impact and improve the overall student experience.Other duties as assigned.Minimum QualificationsFormal EducationBachelors degree is required.Specific Job KnowledgeMust have direct experience in student support, academic advising and/or professional development at an institution of higher education, preferably at the graduate school level for both online and campus programs or comparable experience in an organization/corporation (preferably for remote and onsite employees).Must have knowledge of learning or working in a remote environment and understand the associated benefits and challenges. Must have a track record of providing excellent customer serv