Requirements: English
Company: Tech Mahindra
Region: Marignane , Provence-Alpes-Cte d''Azur
About Us:
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 145,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiatives Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.
Job Title: Delivery Manager
Location: Marignane, France
Language: Fluent English and French required
Experience: Minimum 4 years in a similar position
Summary
We are looking for an experienced Delivery Manager to lead and oversee service delivery for our prestigious Aerospace customer. The candidate will be responsible for managing project delivery, optimizing operational performance, ensuring profitability, and acting as a key liaison with the customer. The role involves both operational management and strategic development of the business. This position includes but is not limited to the tasks below. The scope is designed to be broad enough to cover all typical responsibilities expected from a Delivery Manager in such a high-level environment.
Key Responsibilities
Financial & Performance Management
- Prepare, update, and report financial dashboards weekly to the management
- Optimize margins by identifying and correcting loss-making activities
- Propose and implement corrective action plans to regain profitability
- Provide accurate forecasts and financial visibility on upcoming months
- Track and update KPIs, ensuring alignment with business objectives and quality standards
Quality & Risk Oversight
- Get the presentation ready and validate monthly Quality Review Meeting (QRM) reports
- Ensure action and risk trackers are up to date across all projects
- Ensure service deviations and KPI anomalies are addressed with clear action plans
- Control and review QRM presentations in collaboration with responsible teams
- Guarantee that quality processes and tools are implemented and adhered to
Customer Relationship & Communication
- Attend client to meet at least 1 times per week to ensure project alignment
- Document key meetings (QRM/CRM or client visit/meetings) with accurate minutes
- Act as the point of contact for escalations, issue resolution, and performance discussions
- Maintain proactive communication with internal teams and stakeholders
Team Management & Internal Coordination
- Set up a strong and efficient team organization aligned with EBITDA and revenue targets
- Identify bottlenecks and propose internal adjustments with the Global Delivery Manager
- Support technical and financial performance reviews with clear and precise objectives
- Follow HR processes (salary reviews, leave/absence tracking, performance evaluations)
- Lead or contribute to technical interviews and recruitment, ensuring agile hiring cycles
- Anticipate staffing needs and manage talent pipeline to prevent resourcing gaps
Business Development & Strategic Expansion
- Collaborate with Account Manager to identify and develop new business opportunities
- Contribute to tender responses and support bid management processes
- Provide internal communication of any potential leads or growth opportunities
- Stay vigilant about client context and propose innovative services or solutions
Profile Requirements
- Minimum 4 years of experience as a Delivery Manager or equivalent position
- Proven ability to manage large, multi-disciplinary teams in a technical environment
- Strong financial acumen and experience in margin optimization and forecasting
- Excellent interpersonal skills and customer orientation
- Able to take ownership, make decisions, and work independently
- Demonstrated ability to resolve conflicts and lead continuous improvement
Flexibility skills required
- English speaking and writing is important
Other Considerations
- This job description defines a broad and adaptable scope to allow for oper