Requirements: English
Company: Avance Consulting
Region: , Masovian Voivodeship
AGM Service Delivery @ Avance Consulting | MBA-HR Key Skills: Strong communication and organizational skills Ability to manage multiple projects and teams Problem-solving skills and strategic thinking Knowledge of information security policies and application readiness standards Responsibilities: Review tickets for inconsistencies, talking points, in advance of ERV calls/Initial conversation with customers Validate ticket, associated tasks and SDD information Manage and run ERV calls Work with Risk Reviewer to understand questionable items and define approach to ticket review Review previous tickets, including upstream and downstream relationships and for other firms and their results in relationship to other tickets discuss inconsistencies with the Risk Reviewer Maintain a dashboard of your ticket status and be ready to report on status of any ticket and general metrics upon request Review and action pending items/responses in a timely manner Participate in Team calls and ideation exercises Be able to communicate with Seniors and Stakeholders Review related CRS and SRT tasks and manage calls upon request or when the Customer does not understand the record documentation Assist with creation of Issues and/or Mitigation Plans for Issues Track progress of the ticket through the Issue Management Stage and manage interactions with ancillary NIS teams: Global Workspace; m365; Third Party Risk Management; Splunk; Business Continuity; Mobile Application Management; BISO/CISO teams Know when and how to escalate to senior management Mandatory Skills: Customer service skills to create an exceptional customer experience Strong organizational and time management skills to support multiple concurrent reviews Quick Learner (ability to integrate training and coaching received into action) Asks questions to deepen their understanding of our processes, the business, and solutions Knowledge of the Information Security Policy, Application Readiness Standard, & Applicable Supporting Standards Understand the purpose of Application Readiness process Ability to interact with customers, and ensure customers understand what actions they need to take Ability to assess whether a control is ''met'' or ''not met'' (black and white) Ability to review documentation analytically and assess control compliance based on information/documentation provided Ability to evaluate complex data and determine whether data can be used to support the reviews being conducted Ability to pull facts and details related to controls from different types of documentation and diagrams submitted Interface with customers to ask clarifying questions, prompt for responses to open items, provide guidance on next steps, schedule meetings Interface with AR Risk Manager(s) and AppSec Architects to provide status, raise flags/concerns related to IT Security Risk Document work in the SNOW AR Ticket Strong English written and verbal skills Seniority Level: Mid-Senior level Employment Type: Contract Job Function: Analyst Industries: IT Services and IT Consulting #J-18808-Ljbffr