Requirements: English
Company: Hafele Italia srl
Region: Sassari , Sardegna
Digital Customer Experience (CX) ManagerPosition: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany)About the Company: Hfele is an internationally trusted name supplying furniture fittings, ironmongery, and hardware to the trade. We are recognized for our extensive range, quality products, industry expertise, and excellent customer service. Hfele provides comprehensive customer support through our best-in-class sales and support team.Your New Role: Are you passionate about delivering world-class digital experiences and driving meaningful change across global operations? Do you thrive in dynamic, cross-functional environments where innovation and customer focus are at the heart of everything? Were looking for a Digital Customer Experience Manager who will also serve as the Global Process Owner for the Contact-to-Order (C2O) journey a dual role with significant impact. This is your opportunity to shape how our customers interact with us digitally and transform our global processes for seamless, efficient service.Responsibilities:Lead the design and execution of digital strategies across all customer touchpoints.Drive initiatives to improve the end-to-end digital journey from website to social media to mobile platforms.Align departments and regions to create a consistent and engaging customer experience.Leverage data, feedback, and analytics to innovate and optimize continuously.Champion digital CX best practices across global teams.As Global Process Owner (C2O), you will:Take ownership of the full Contact-to-Order process globally.Standardize and harmonize processes across markets and departments.Lead cross-functional teams to improve performance, efficiency, and customer satisfaction.Use KPIs and insights to guide future process improvements.Play a key role in change management, training, and adoption of new processes.Requirements:A degree in business, marketing, computer science, or a related field.Fluent in English; German or other languages are a plus.Several years experience in digital customer experience and process management.Proficiency with CRM systems, analytics platforms, marketing automation, and process modeling tools.Strong ability to build relationships with stakeholders and lead multicultural teams.Excellent analytical, problem-solving, and project management skills.A customer-first mindset and passion for continuous improvement.Willingness to travel across the Group, with strong contacts in Germany.What Youll Get:Competitive salary and annual bonus.Benefits including healthcare, pension scheme, and discounts.Holiday entitlement starting at 23 days plus 8 bank holidays, increasing with service.Learning and development opportunities.This role offers the chance to drive meaningful change in a global organization through digital innovation and operational excellence. You will have the freedom to shape strategy and the support to implement your vision.Location: Sassari, Italia#J-18808-Ljbffr