Added: 2025-05-28 15:57.00
Updated: 2025-05-30 03:44.08

ServiceNow CSM Lead Developer

Vitoria-Gasteiz , Basque Country, Spain

Type: n/a

Category: Customer Service & Support

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Requirements: English
Company: Intellias
Region: Vitoria-Gasteiz , Basque Country

ServiceNow CSM Lead DeveloperJoin a

fast-growing global tobacco manufacturer

with a legacy of

100+ years , internationally recognized brands, and a strong focus on

digital transformation . As a

ServiceNow Platform Architect , you will play a key role in

governing and designing the architecture of the ServiceNow platform , ensuring compliance with

global standards

while driving innovation in

integration, security, DevOps, and Agile methodologies .Why Join Us?

Strategic Impact

Define global

ServiceNow standards & architecture

for a leading international enterprise.

Innovation-Driven Role

Lead ServiceNow

governance, integrations, and Agile DevOps adoption .

Enterprise-Level Challenges

Work on

large-scale, complex IT transformations .

Professional Growth

Stay ahead of technology trends and help shape the future of

digital services .Key Requirements:

University degree in IT or equivalent .

5+ years of IT experience

in multinational environments.

4+ years of hands-on experience

in

ServiceNow implementations , including

business requirements gathering, development, testing, and cutovers .

Strong expertise in ServiceNow governance, administration, DevOps, and integration technologies . Deep understanding of

IT processes, ITIL framework, and Agile methodologies . Solid background in

solution architecture concepts, standards, and patterns . Experience in

technology selection and evaluation processes .Your Responsibilities:Define

ServiceNow platform architecture & development standards

(integration, security, UX, DevOps, Agile, upgrade strategy).Perform architecture design reviews

and provide

advisory services

for major ServiceNow projects.Oversee

cross-platform operations , including

landscape management, upgrades, system health monitoring, and audits .Proactively

analyze technology trends & business demands

to identify opportunities for digital transformation.Stay at the

forefront of ServiceNow innovations

through learning, conferences, and industry focus groups.Lead and participate in the

evaluation of new technologies, standards, and frameworks .Continuously

improve and promote ServiceNow lifecycle management tools, DevOps principles, and Agile delivery methodologies .Promote and govern Citizen Development practices

within the ServiceNow platform.
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