Requirements: English
Company: BioSked, Inc.
Region: Chavannes-de-Bogis , Vaud
We are currently seeking an autonomous and skilled Customer Success Engineer.
After comprehensive initial training, you will be responsible for the successful implementation, ongoing use, and customer satisfaction for our Momentum software, a worldwide leader in medical resource planning.
Responsibilities:
- Analyze and translate our clients operational workflows into configurations within our application.
- Optimize client processes and ensure successful deployment of our products using your expertise.
- Design configuration strategies, implement them, and ensure quality.
- Ensure the successful onboarding and continued use of our products by customers.
- Work closely with engineers, project managers, and sales executives to ensure implementation quality and client satisfaction.
- Train clients on the application and maintain training materials.
- Contribute to product development by identifying features, testing, and providing feedback.
- Support the sales team in identifying upsell opportunities.
- Assist clients with inquiries.
- Develop and maintain SQL scripting, database backups, automated processing, data imports, infrastructure operations, and continuity.
Requirements:
- A BSc degree or higher in IT management, engineering, computer science, or business.
- At least 1 year of experience in an IT and customer service or success role.
- Proven success with B2B SaaS customer success efforts.
- Excellent verbal and written communication skills in French and English (German, Italian, or Dutch are a plus).
- Exceptional ability to communicate and foster positive business relationships.
- Proficient in active listening and assessing customer needs.
- Experience managing technical customer-facing projects, maintaining time and quality constraints.
- Technical skills in database management, SQL, scripting, Windows VM in Google Cloud Platform, HubSpot, and Microsoft Excel with VBA.
- Strong analytical and problem-solving skills.
- Knowledge of best practices in customer service and retention.
- A passion for healthcare, technology, or customer success.
- Ability to work independently, be self-motivated, and proactive.
- Proficient in Office 365.
- Interest or experience in healthcare.
We welcome applications from candidates who meet some of the requirements and believe they could be a good fit.
Benefits include:
- Work on meaningful healthcare solutions.
- Learn and use modern technologies like HubSpot, Google Cloud Platform, SQL, and more.
- Clear career progression pathways toward project management or software development roles.
- A collaborative small company environment.
- Competitive, merit-based compensation, including equity and profit-sharing opportunities.
- All standard social benefits.
- Generous time-off policy.
- Our core values: innovation, care, continuous learning, teamwork, entrepreneurship, execution, integrity, trust, commitment, urgency, and customer compassion.
Location: Customer Engineer Chavannes-de-Bogis, VD, CH
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