Requirements: English
Company: JR Italy
Region: Salerno , Campania
Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.Infrastructure Support AnalystThe Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the Infrastructure Support Analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.Experience and QualificationsMinimum 1+ years of experience in IT support or infrastructure management, with firsthand experience in maintaining IT systems.Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.ITIL Foundation certification or equivalent experience (preferred).Skills and CompetenciesTechnical expertise in infrastructure components and systems, including networking, servers, and storage technologies.Problem-solving skills to diagnose and resolve technical issues efficiently.Effective communication skills, both verbal and written, for collaborating with internal teams and stakeholders.Ability to work as part of a team, assisting colleagues and sharing knowledge where necessary.Attention to detail in system configurations and troubleshooting activities.Adaptability to manage changing priorities and adopt modern technologies in a fast-paced environment.Merlin ValuesWe CareGo beyond for guests and colleagues, showing thoughtfulness in every interaction.Uphold safety, security, and welfare standards, prioritising well-being.Contribute to environmental and community well-being, demonstrating social responsibility.Own Your CraftContinuously develop your expertise and help others grow.Actively seek feedback and improve performance.Stay curious and inspired by industry and global trends.Drive and DiscoverTake ownership of your work and deliver excellence.Prioritise impactful tasks, focusing on quality over quantity.Explore opportunities for innovation to enhance guest experiences.Go TogetherBuild trusting relationships across teams and cultures.Collaborate to solve problems and leverage diverse perspectives.Make decisive actions to drive progress.Enjoy the RideBring positivity and energy to the workplace.Support others and view setbacks as growth opportunities.Create an inclusive and welcoming environment.#J-18808-Ljbffr