Requirements: English
Company: WhatJobs
Region: Brussels , Brussels
ESA is recruiting Head of IT who combines a strategic mind with a hands-on and operational approach. The right candidate will have a strong IT background and a proven capacity to communicate efficiently clients at all levels across the organisation.
The Administration Department is a strategic internal partner that offers vital support across multiple areas, including Finance, Human Resources (HR), and Information and Communication Technology. By delivering robust administrative management and services, the department enhances the working environment, promoting efficiency and collaboration, and acts as the enabling partner in the organisation. The services provided are designed to align with the organization''s goals, ensuring that all operational facets are managed proficiently and securely.
Within the Administration Department the IT team is responsible for the strategy, planning, procurement, implementation, and maintenance of the complete IT infrastructure of the Authority. They manage day-to-day operations of ESA''s Document Management System (Gopro) and other IT systems, ensuring smooth operation and maintenance of IT infrastructure. Additionally, the IT team supports all departments by monitoring associated working routines and assisting in inspections in the field of competition, involving forensic IT.
The Head of IT plays a pivotal role in ESA in leading the IT team within the Administration Department, ensuring the smooth operation and maintenance of IT infrastructure with a particular attention to Gopro. This role involves strategic planning, procurement, implementation, and day-to-day management of IT services to enhance efficiency and collaboration across the organization. Additionally, the Head of IT will spearhead the digitalisation process and initiate digital tools to improve working methods and communication, identifies areas for IT improvement, and manages the daily activities and projects of the IT team. The Head of IT also ensures robust IT security, particularly in the area of cyber.
Main responsibilities
- Develop and implement the IT strategy in alignment with the organisation''s overall objectives
- Lead and manage the IT team, fostering a culture of continuous improvement and innovation
- Manage the organisation''s IT infrastructure, including Hardware, software, networks, cloud environments (Azure) and data centres
- Ensure high levels of availability, functionality, and security of IT systems
- Oversee IT projects from conception to completion, ensuring they are delivered on time, within budget, and meet quality standards
- Coordinate with other departments to ensure IT projects align with organisational needs
- Manage relationships with key suppliers and service providers
- Collaborate with internal stakeholders to understand and address their IT needs
- Stay abreast of emerging technologies and trends to drive innovation and digitalisation within the organisation
- Promote a culture of continuous improvement in IT services and processes
- Perform any other related duty as assigned
Essential requirements
- University degree in field of Information Technology, computer sciences, information science, or a related field
- Minimum 8 years'' relevant professional experience, including proven management experience, in the private or the public sector
- Experience working with networking Hardware, switches, access points or similar
- Experience working with server Hardware
- Working knowledge with infrastructure based on standard Microsoft 365 products, including Azure, Active Directory, Windows 11, Exchange Server, Microsoft Intune and Apple Business Manager MDM, SQL Server, PaloAlto, Cohesity and Crowdstrike
- Excellent organisational, analytical, interpersonal and communication skills
- Initiative and the ability to work both independently and in a team in an international environment
- Certifications in relevant Microsoft Solutions.
- Certification in relevant project management tools
- Excellent command of written and spoken English (ESA''s working language) and the ability to draft documents in a clear and concise manner
Desirable requirements:
- Experience in an international organisation or national administration
- Experience in IT project management
- Experience in IT forensic analysis
- Good understanding of Norwegian, Icelandic or German (the EEA EFTA languages), ad/or good understanding of French and/or Dutch (the host country languages)
- Knowledge and experience working with Aruba solutions, Nutanix and Acropolis
Reporting and collaboration:
The incumbent reports to Director, Administration and works c