Requirements: English
Company: ING Espaa&Portugal
Region: Granada , Andalusia
At ING, we are looking for an Early Collections Strategy Analyst.
Your role and work environment :
We seek a talented and enthusiastic analyst to join our Collections Expert Unit, within the Easy Financing Tribe.
The teams responsibility is to support customers during financial difficulties while safeguarding bank interests, operating within an Agile framework.
Your key responsibilities :
As an Early Collections Strategy Analyst, you will :
- Contribute to delivering high-quality early collections services.
- Co-create and lead strategies and roadmaps for best-in-class collections services.
- Ensure precise and safe execution of operational processes and automate collections workflows within our Collections Tool.
- Coordinate and monitor external collections agencies.
- Advance towards a more data-driven and digital service approach.
What are we looking for?
If this role fits you, here are some qualities we value:
- 3-5 years of experience managing collections services, including amicable and legal collections, for direct portfolios or third-party services.
- Bachelors degree in Economics, Business, Math, Engineering, or equivalent.
- Proficiency in Excel and SQL; knowledge of SAS, MicroStrategy, or Power BI is a plus.
- High level of English proficiency.
- Experience or technical knowledge in banking collections software or digital collections is valued.
What do we offer?
We prioritize your personal fulfillment and well-being, offering flexibility, comprehensive benefits, and a supportive environment.
- Flexible work arrangements, including remote work options.
- Modern office amenities, health and life insurance, and employee assistance services.
- Flexible remuneration options, including access to nursery, transport, and training aids.
- Company shuttle services covering multiple routes.
- Special loans and mortgage conditions after six months, pension plan after one month.
- Health services, employee networks, and a culture of diversity, inclusion, and sustainability.
If you see yourself aligning with our values and working style, we look forward to meeting you!
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