Requirements: English
Company: Parkimeter
Region: catalonia, espana , Catalonia
About us:
Were more than just a startup; were an innovative force in the mobility sector, located in the vibrant heart of Barcelona. With a presence in several European countries and ongoing growth, we are part of the EasyPark Group, a global leader recognized for transforming cities into smarter, more livable spaces, one parking spot at a time. Were passionate about technology and use it to break down barriers, enhance the urban experience, save our customers time and money, and make city life simpler and more enjoyable.
Requirements:
- Good communication skills.
- Vision of the customer as the center of all processes.
- Vocation of service and high capacity of empathy with customers and parking partners.
- Ability for the resolution of incidents.
- Languages: Spanish and English minimum. Catalan, French or Italian would be an asset.
- The candidate should be able to establish a university internship agreement.
Functions:
- Customer service through any of Parkimeter''s channels: telephone, e-mail, Google Play, Facebook, Trustpilot.
- Attention and management of doubts, complaints and incidents.
- Contact with parking lots in 13 EU contries to solve possible incidences.
- You will work with the company''s systems (ticketing, operational back office, e-mail...).
- Maintain the highest level of satisfaction of both customers and associated parking lots in the use of Parkimeter''s services.
- Maintain a professional, courteous and helpful attitude at all times.
- Always respect the confidentiality of clients and clients information.
- Prioritize tasks, knowing how to differentiate what is important and urgent.
- Ensuring a quick, and adequate response to incoming requests: mails, calls and internal procedures.
- Ensure the achievement of KPIs defined for the team (response time, number of interactions, resolution time, )
- Maintain, and help to maintain, accurate information in the support tools for customers, distributors, affiliates, parking spots and internal users (e.g. FAQs, parking operational information, ...).
- Participate in the CX (Customer Experience) of both the Web Platform and the App to contribute in their constant process of improvement, taking into account users feedback.
- Learning from the inquiries received, propose improvements on the tools and processes to better satisfy customer and/or parking lots requirements, on the web and/or app as well as the internal tools.
- Learn the best practices in Customer Service management.
- Become familiar with new products and services as they are introduced.
- Attend workshops and meetings as required.
What we offer:
- Paid internship.
- Join us in May 2025.
- An internship period of 6 months full-time (hybrid).
- Full time 5 days a week.
- An autonomous, vibrant, and flexible work environment.
- Possibility to work remotely. On-site training process.
- The opportunity to be part of a young, dynamic and international team sharing your working experience with interns like you, fully integrated into the dynamics of the company.
- At the end of the internship, you will be able to add into your CV a real practical experience that companies will value for sure.
If you think you are the best fit for this position and would like to develop your communication and customer service skills, please apply, we look forward to meeting you!