Requirements: English
Company: Stellenbosch University
Region: Bellville, frica do Sul
General ManagementProviding leadership and management support to 3 permanent staff, as well as Group Training Instructors at Maties Gymnasium- Identifying shortcomings and providing training to staff to overcome these shortcomings, in line with the overall Maties Gymnasium training needs and requirements- Monitoring and implementing current management systems to assist all staff to function optimally in their current positions- Providing effective training to all staff to effectively deal with all customer queries, complaints and general conflict that might arise from time to time- Active involvement in the recruitment, interviewing and placement of all staff at the Maties Gymnasium- Ensuring that Standard Operating Procedures (SOP) are developed, established and implemented within the Gymnasium in conjunction with the General Manager- Implementing, managing and monitoring all financial and general administration systems- Proactively communicating all gymnasium and equipment related matters to all members when needed- Overseeing the general preventative and corrective maintenance of all gymnasium equipment as well as of the facility (premises)- Ensuring that the gymnasium is clean and hygienic at all times (including the change rooms)- Ensuring that the Gymnasium Standards document is completed on a monthly basis- Ensuring that the Remedial Action Plan (RAP) is implemented.**Sales Administration**:- Assisting the General Manager in creating and establishing sales processes and procedures specific to the Maties Gymnasium Tygerberg Campus- Proactively assisting in all marketing activities of the Gymnasium- Managing and monitoring the successful implementation of all sales strategies- Ensuring daily contract administration of all new sales- Implementing strategies to retain members who intend to cancel their existing memberships- Identifying possible causes for cancellation of memberships and implementing strategies to overcome these causes (retention)- Configuring daily, weekly and monthly statistical reports regarding sales, membership base and usage of the facility (including the aerobics classes).**Service**:- Ability to conduct and give full gym tours to all prospective members- Taking initiative in dealing with member queries and conflicts that may arise from time to time- Ensuring that all queries are dealt with in a timeous and efficient manner- Establishing positive relationships with all members, staff and suppliers.- Relevant tertiary qualification- Two to three years'' experience in the sport/health/fitness industry, including experience with gym equipment, exercise benefits, physical and health assessments and the interpretation thereof- Excellent customer service and interpersonal skills- Effective conflict management skills and techniques- Proven ability to manage and lead a team- Excellent verbal and written communication skills- Good attention to detail- Valid driver''s licence and own transport.- Three to five years'' general work experience- Additional languages.