Requirements: English
Company: WhatJobs
Region: Geneva , Geneva
The focus on the quality of work, careful accuracy of the products and the deep-seated value of communicating with our customers represent the key principles of the Brunello Cucinelli philosophy.
We believe that working for the company involves participating in this particular philosophy that we cultivate each day, which is revealed first of all in simple and discreet, polite and direct communication, concerned with the quality of the products like the traditions, craftsmen and techniques that create them. Each boutique symbolises a window that, from Solomeo, opens onto the world and simultaneously embraces a glance towards the reality that we attend to daily, a healthy lifestyle led according to the rhythm of nature.
Corresponding to a key figure within this philosophy, the City Manager assumes the responsibility to personally represent the philosophy in relation to the profound work which occurs from Solomeo all the way to the boutique.
The City Manager leads the Client Advisors to the acquisition of brand and product awareness, transmitting them the brand philosophy and core values and will be in charge of Geneva flagship store as well as the concession based in Four Seasons.
In particular, the main responsibilities are:
- Cultivating a relationship with customers through an active and continuous presence on the shop floor and by guiding the CA team to providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
- Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and team members, whilst also actively listening and paying attention in order to establish mutual trust.
- Guiding the team in maximizing sales and performance and reporting missed opportunities to company management, allowing potential corrective actions to be implemented. With the aim of boosting business, the Store Manager will be also required to provide feedback through reports related to: sales trends, customers satisfaction and competitors.
- Liasing with the HQ Retail Buying office to plan the best product assortment.
- Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.
- Supporting in the organization of events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.
- Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility. Furthermore, in order to guarantee continuous improvement, the Store Manager is responsible for ensuring each team member receives continuous feedback.
- Safeguarding and promoting respect and collaboration between colleagues through coaching and group or one-to-one meetings.
- Supervising the stock area, providing support when required, especially during inventories.
- Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.
- Cultivating direct contact with the headquarters.
- Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.
Profile:
For the role of City Manager we are seeking a candidate with an experience of minimum 10 years in Retail and with at least 3 years gained in managerial roles (preferably in Luxury Retail).
To be successful in this role, it is absolutely essential that applicants possess the ability to demonstrate a strong business acumen and a solid understanding of both market and customers, together with a people management e development skill.
A very good knowledge of French and English is mandatory while fluency in a third language will be considered a plus.
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