Requirements: English
Company: Horto Convento Hotel
Region: Florence , Tuscany
About Us:
We are a renowned hospitality group managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has earned a solid reputation for service excellence and outstanding guest satisfaction. We are now preparing to open our second property, which will feature a brand-new, high-end SPA, set to become a benchmark for wellness in the historic center of Florence.
To lead this exciting launch and ensure the highest standards from day one, we are looking for a dynamic and skilled professional to join our team as Senior Beauty Therapist.
Role Objective:
The Senior Beauty Therapist ensures excellence in the delivery of beauty and SPA treatments through technical expertise, knowledge of protocols, client care, and training leadership. This role serves as an operational and technical reference point within the team and, reporting to the appointed SPA Coordinator, contributes to the professional development of the staff and the maintenance of the quality and hygiene standards defined by the facility. The candidate holds the qualification required for the technical direction of a wellness center.
Main Responsibilities:
- Perform high-level beauty and wellness treatments in accordance with internal protocols and company standards.
- Develop new treatments in agreement with the SPA Coordinator and the external cosmetic brand partners, while monitoring the implementation of existing treatments by the team.
- Supervise and ensure compliance with hygiene, safety, and guest reception standards.
- Support the SPA Coordinator in managing cabin operations and addressing operational requests.
- Train and update the SPAs technical staff on treatment protocols, guest reception, and consultative selling, while promoting and updating specific ongoing training plans.
- Actively contribute to the selection and onboarding of new team members.
- Manage the sale of cosmetic products based on the actual needs of Guests, while promoting a culture of wellness both among Guests and within the team.
- Collaborate with the SPA Coordinator to monitor quality standards and periodically review procedures.
Mandatory Requirements:
- Licensed Beauty Therapist qualified for the Technical Direction of a beauty/wellness center in Tuscany.
- Proven experience as a Beauty Therapist in high-end facilities (minimum 5 years).
- Experience in internal training and a strong ability to manage and motivate cabin staff.
Languages:
- Fluent spoken and written English.
- Knowledge of additional languages is a plus.
Technical Skills:
- Expertise in performing facial and body treatments, massages with various purposes, and SPA rituals.
- In-depth knowledge of professional cosmetics and the latest aesthetic technologies.
- Skills in personalized consultation and cross-selling.
- Familiarity with wellness center management software.
Soft Skills:
- Empathy, active listening, and leadership abilities.
- Elegance, personal grooming, and professional posture.
- Proactiveness and problem-solving skills.
- Flexibility for shift work, including weekends and holidays.
Why Join Us?
Become part of a dynamic and growing hospitality group in the heart of Florence.
Youll have the opportunity to actively contribute to the operational and strategic development of a new, high-end SPA. Work in a collaborative environment focused on quality and service excellence. Competitive compensation package and real opportunities for professional growth.
If youre passionate about wellness and hospitality and eager to make a difference in a refined, stimulating, and fast-evolving environment, wed love to meet you! Apply today and become an integral part of the success of our new SPA