Requirements: English
Company: Enovos
Region: Esch-sur-Alzette , Esch-sur-Alzette
AI-Driven IT Service & SLA Manager (m/f/n)
Department:Energy Business IT |Location:Esch-sur-Alzette |Contract:Permanent |Job Requisition N19639
Your tasks
- You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
- You provide recommendations for data insights and optimal tool selection
- You coordinate with stakeholders to deliver successful outcomes on internal and external projects
- You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
- You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
- You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
- You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
- You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization
Your profile
- You hold a university degree in IT, Computer Science or equivalent
- You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring
- You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes
- You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery
- You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively
- You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements
- You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details
- You are a team player with excellent interpersonal and communication skills
- You show a high level of engagement and initiative
- Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage
What we offer
Together we build the future of Luxembourgs energy transition.
- The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
- A multicultural and international working environment that encourages diversity and inclusion
- A competitive salary with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
- A significant stability of employment and the possibility to evolve within the Group
- Continuous learning and development career path adapted to the needs of each employee
- Hybrid working mode with the possibility to work from home
For external applications, a recent copy of the police record will be requested if you are invited for an interview.