Requirements: English, French
Company: Undutchables
Region: Eindhoven , North Brabant
Job description
As a Customer Support Specialist your responsibilities will include:
- Providing support to customers after the onboarding process and following project delivery.
- Acting as the first point of contact for customers in case of any issues (support desk).
- Conducting on-site training for users to ensure they effectively utilize client''s systems.
- Managing small follow-up projects, ensuring customer needs are met.
- Safeguarding and sharing knowledge about systems and providing solutions for hardware and software problems.
- Drafting and managing Service Level Agreements (SLAs).
You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority. Requirements
We are looking for a driven professional. - No IT background required, but some technical affinity is a big advantage.
- Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
- Strong analytical and problem-solving skills with attention to detail.
- Eagerness for professional growth and a proactive, independent work ethic.
- Customer-focused attitude with a commitment to providing excellent service.
- Familiarity with software is a plus.
- Strong French skills are required, and business level of English is required, big plus if you speak Dutch as well.
- 32 or 40 hours per week availability
- You live in the Eindhoven area
Please note that we are unable to provide sponsorship for this role. Working conditions
Our client offers a range of great benefits: - Hybrid working after onboarding
- 8.5% holiday allowance
- Direct contract with our client
- Pension scheme to secure your future.
- Working from home allowance
- 26 holidays to make the most of your work-life balance.
- And of course, the opportunity to be part of a fun, fast-growing, and multicultural organization that values its people.
Company description
Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.