Requirements: English
Company: JR Italy
Region: Bergamo , Lombardy
Manufacturing Customer Advocate Quality Engineer, BergamoClient:Location:Job Category:OtherEU work permit required:YesJob Reference:197086763923642777633711Job Views:4Posted:17.05.2025Expiry Date:01.07.2025Job Description:Great people make Schneider Electric a great companyMissionAct as the Customer Experience advocate.Drive Customer Centricity in entities.Ensure the Customer Experience is measured according to the Business priorities.Define and follow-up the improvement action plan and priorities with the Business stakeholders.Ensure customer dissatisfaction is resolved quickly and effectively through containment, correction, and prevention steps.Key ResponsibilitiesEnsure complaints are resolved effectively and escalated when necessary.Drive Customer Centricity within the entity.Main ActivitiesContinuously listen to Voice of Customer and feedback from CSLD.Eliminate dissatisfaction by managing and preventing customer issues.Ensure reliable processes for fast and effective complaint resolution.Serve as the I2P Champion for the plant.Escalate customer issues appropriately and support collaborative resolution.Analyze customer issues to identify top problems and launch preventive projects.Update Robustness programs based on customer complaints.Collaborate across organizations to contain, correct, and prevent problems.Lead containment actions for known problems.Proactively analyze feedback to improve customer satisfaction.Handle complaints from other Schneider entities.If the plant is an Expert Center, manage root cause assessments and measure action effectiveness.Produce timely Expert Assessment reports.Key CompetencesCustomer focusCollaboration and networkingInfluence and persuasionQuality authorityCustomer quality analyticsProficiency in Microsoft OfficeQuality improvement tools and techniquesStatistical quality analysisMinimum 3 years experience in a similar roleWhats in it for you?MensaNote: If you do not hold a passport for the country of the vacancy, you may need a work permit. Please check our Blog for more information.Do not include bank or payment details when applying. Applications should be submitted via the ''Apply now'' button. Eurojobs.com is not responsible for external website content.#J-18808-Ljbffr