Requirements: English
Company: Getronics
Region: Grand , Grand Est
Do you enjoy resolving IT challenges in a multicultural environment?
We are looking for a Service Desk Operator who excels at user support and problem-solving to support European Institutions with IT services.
Heres what youll be doing:
- You will be the first point of contact for users across Europe, handling calls and emails with a focus on providing friendly and efficient assistance.
- You will manage incoming incidents, assess them, and try to resolve issues directly. When needed, you''ll escalate incidents to the appropriate support teams.
- Youll offer specialized support to high-profile users, including Deputies, ensuring their needs are met promptly and professionally.
- Your input will help expand our knowledge base, supporting both your team and the broader organization in handling future challenges.
What were looking for:
- Fluent in English and French. German is a plus.
- At least one year of experience in a similar role is preferred, allowing you to handle a variety of issues with confidence.
- Knowledge of ticketing systems and ITIL processes will help you stay organized and effective.
- You thrive in a collaborative, international setting where working together is key to success.
If this sounds like the right fit for you, wed love to have you join our team!