Requirements: English, German
Company: TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAL W POLSCE
Region: Warsaw , Masovian Voivodeship
about-project :
- Purpose of the position within TCS.
- Providing 1st level multilingual infrastructure and application support for an international customer in German language.
responsibilities :
- Assist users over the telephone with their reported tickets
- Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA)
- Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines)
- Analyze issues/requests and assigns to relevant functional teams
- Perform password reset and user account unlocks in business application as per agreed SLAs
- Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users to reach SLAs
requirements-expected :
- Fluent in English and German
- 1 to 3 years of experience as a 1st level support specialist
- Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard software''s
offered :
- Competitive salary with annual salary reviews
- Hybrid working model
- Opportunity to use foreign languages and the newest technologies on a daily basis
- Indefinite period employment contract after probation period
- Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
- Sport''s card (Multisport)
- Private medical care for you and your family
- Private life insurance
- Access to wide range of learning & development platforms
- Discounted theatre tickets
- Work in a multicultural environment
benefits :
- private medical care
- remote work opportunities
- saving & investment scheme
- employee referral program
- charity initiatives