Requirements: English
Company: TN Italy
Region: Genoa , Liguria
Help Desk & Application Support Space Operations (ESA), GenoaClient:EtinarsLocation:Rome (Hybrid work mode)Job Category:OtherEU work permit required:YesJob Reference:3c253f46e45cJob Views:2Posted:23.05.2025Expiry Date:07.07.2025Job Description:WHO WE AREEtinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets, managing the full lifecycle of specialist and executive hires. We prioritize trust and transparency, ensuring a swift journey towards your next career step.WHAT WE ARE LOOKING FORHelp Desk & Application Support Space Operations (ESA)Location: Rome (Hybrid work mode)We seek a motivated, tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions. Join a dynamic, international team operating in a high-security, high-impact space environment, supporting Earth observation, satellite launches, and future space programs.YOUR TASKSProvide first-line technical support via phone, email, or ticketing systemLog, categorize, and prioritize tickets accuratelyTroubleshoot and resolve complex incidents and application issuesEscalate issues to higher support levels per SLAsHandle application access, configurations, and routine updatesMonitor applications and analyze alarmsMaintain and improve operational documentation and proceduresParticipate in testing, patching, and deploymentsCommunicate clearly with ESA end usersCollaborate with internal teams and external vendors to resolve issuesApply ITIL best practices in incident, request, and change managementContribute to user training, documentation, and knowledge sharingYOUR SKILLS AND EXPERIENCETechnical Skills:Knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)Familiarity with the ITIL frameworkProficiency with Microsoft Office, Outlook, and basic systems administrationUnderstanding of XML, SFTP, and Eclipse (a plus)Excellent troubleshooting skills, especially under pressureTechnical certifications are advantageousKnowledge and Experience:12 years in help desk or application support rolesPreferred: English language certificationPersonal Skills:Fluent in English (B2 minimum)Strong customer service, communication, and stress management skillsProblem-solving mindset and practical attitudeAbility to multitask, prioritize, and work under pressureQuick learner and adaptable in a structured environmentADDITIONAL INFORMATIONWork hours: MondayFriday, shift-based from 08:00 to 18:00Contract: PermanentStart date: ASAPJoin a multicultural, international team supporting the European space ecosystemThis position is available only to EU citizens or non-EU citizens with a valid EU work permitWe will review your CV carefully and contact you if there is a match. We are committed to supporting Diversity and Inclusion.#J-18808-Ljbffr