Requirements: English
Company: Volvo Group
Region: Evergem , Flanders
Introduction Volvo Action Service (VAS) takes care ofour Volvo Group customers across Europe whenever one of theirvehicles has a problem. Delivering great customer service is at theheart of our operation, as we take a proactive approach to getvehicles back on the road as quickly and smoothly as possible. Thisis us, your new colleagues You will work in a dynamic environmentwith colleagues from all over the world, where your team is yourfamily away from home. Our diversity makes us stronger, as we speak21 different languages in order to support our customers. We are a24/7 operation and our department is spread over three Europeansites Ghent (Belgium), Rugby (UK) and Bucharest (Romania), aswell as our team in Johannesburg (South Africa). Everyone shares apassion for giving the customer the best experience possible andsolving any problems that might arise. This is the job Ourmulti-lingual advisors utilise their language skills to supportcustomers with international breakdowns. It doesnt matter wherethey are in Europe, we take full ownership of the breakdown andgive our customers a peace of mind. Communication is key. We are inregular dialogue with the dealer doing the repair and updating thecustomer with progress. A creative and proactive approach toproblem solving ensures our customers are well supported. Whenthings arent going smoothly, we think outside the box. Teamworkand collaboration are the foundations of our business Are you theone? You are customer focused, always striving for the bestpossible service and solution for our customers. You are aconfident communicator, adapting your style to each customer tomake sure they feel heard and supported. You go the extra mile,solving problems with a proactive and creative mindset. You likeworking in a team, supporting and lifting each other up. You arekeen to keep learning and developing your skills. You are open toworking in shifts, just like your colleagues, to provideround-the-clock service to our clients. You are fluent (written andverbal) in English, Dutch, French and German A perfect match? Justsome of the benefits of working for us Competitive salary, withmeal vouchers, transport costs, shift allowance, etc. Well-beingservices Restaurant on site Opportunity to grow within the companyGood work life balance Possible to work 50% (2-3 days) from homeInternational environment Let''s do this! Are you excited by theprospect of joining our team and starting a career with Volvo? Wantto get to know our business first? Check out our video. If you areready to join us, just click the button and apply! Our recruitmentteam will get in touch with you very soon and set you up with ameeting with your future manager. You can also expect a chat withone of our colleagues to assess your level of fluency in therelevant languages. After all that, what is left for you, is tocross your fingers as we will get back to you with our finalfeedback in a few days. We try to keep our process short andefficient for your convenience. "Together we move the world" Do youknow what Volvo Group stands for? Volvo Group is mostly known asVolvo Trucks. Together with our employees we want to help ourcustomers. That is why we offer the best transport solutions tomove the world. The Volvo Trucks brand has existed for many yearsand has a strong position worldwide. What makes us so proud? VolvoGroup is associated with the core values of quality, safety andenvironmental care. At Volvo Trucks you are part of a global anddiverse team. We work with passion, we trust each other and weembrace change in order to stay ahead of the market. Why do we needyou? Our mission and vision is to strive for constant qualityimprovement for our customers. We are one of the world''s mostwell-known and respected brands within the commercial vehicleindustry. We are famous only because of our employees. Thestrongest foundation of our company are people just like you whowant to help us to grow. Without you we can''t go further! Curiouswhat we have for you? Have a look at our vacancies.