Regional Operations Manager

Madrid , Community of Madrid, Spain

Type: n/a

Category: Management

Requirements: English
Company: Club Demonstration Services
Region: Madrid , Community of Madrid

1 week ago Be among the first 25 applicants

The Regional Operations Manager is responsible for leading and supporting District Managers and Event Managers who oversee a part-time workforce of Sales Advisors executing Costco Vendor Events and CDS projects across Spain, France, and Sweden. This role ensures operational KPIs are consistently met while delivering a high-quality member experience. Working closely with Sales and Account Managers, field personnel, and various business support units, the Regional Operations Manager fosters operational excellence and consistency across all assigned markets.

• Conduct regular market visits for performance reviews, warehouse audits, and Event Manager (EM) development
• Oversee recruiting, onboarding, training, and development of field associates
• Lead and coach team to achieve performance goals; conduct weekly calls to share updates and set priorities
• Provide ongoing direction and support to Event Managers; manage performance reviews and development plans

Project Scheduling / Coordination / Management / Maintenance

• Ensure successful project execution by prioritizing and organizing multiple events across markets
• Partner with local managers and Event Specialists to align on client and business goals
• Ensure staffing and scheduling align with execution requirements, event manuals, and food safety standards

Customer Relations (Internal / External)

• Build strong and consistent relationships with Costco Operations teams at the warehouse level and Regional team.
• Ensure client and vendor expectations are met through effective collaboration and field support
• Conduct field observations of Event Managers and provide performance feedback
• Develop customized development plans for team members based on performance, potential, and succession needs

Administration / Reporting

• Review KPI reports and provide action plans based on trends and findings.
• Drive accountability to meet General Manager (GM) survey targets (goal : 9 / 10 rating)

Budget / Expense Control

• Manage field expenses, supply inventory, and procurement to ensure fiscal discipline
• Ensure accurate labor forecasting and maintain staffing within budget parameters

Education Level : (Required) : Bachelor''s Degree o r equivalent experience

Field of Study / Area of Experience : Click here to enter text.

5+ years of experience in Retail Operations Manager or Operations District Manager within the retail industry, hospitality industry, event marketing industry or food industry.

10+ years of Supervisory experience

Skills, Knowledge and Abilities

• Fluent in English, Spanish and French
• Strong initiative and self-directed, ability to work independently with little or no supervision
• Strong understanding and experience managing large remote sales team operations
• Ability to work though others with strong delegation skills
• Strong organizational and follow up skills
• Mathematical and analytical ability
• Strong written and verbal communication skills
• Strong understanding of retail reporting systems
• Intermediate to advanced PC skills; this includes a good understanding of spreadsheets, word processing, and presentation software

Travel and / or Driving Requirements

• Travel and Driving is an essential duty and function of this job
• Travel up to 70%

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Retail

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