Requirements: German Native level, English
Company: BLU SELECTION
Region: Barcelona
Your responsibility as Customer Engagement Specialist will be:Your main responsibility will be to ensure that customers achieve their desired outcomes throughout the onboarding process, by boosting response rates and driving value through their experience.Engaging with customers and their inquiries via phone, email, webinars, etc. to establish valuable relationships with the customers and ensure are great experience for themIdentify customers at risk and take appropriate steps to re-establish a fruitful connection.Identify general risks to the customers successful completion of the onboarding process and actively work to avoid issues before they happenManage and monitor the complexity of assigned portfoliosAnalyse internal and customer-sourced insights and report with the ManagementAdditional functions may be required