Requirements: English
Company: Platinium Group SAM
Region: catalonia, espana , Catalonia
Job overview
We are looking for a Ticketing Support Specialist to support the Account Manager team with the creation and monitoring of all online ticket-shops, mostly in the motorsport, football, exhibition and festival industries.
Main tasks & responsibilities
The Ticketing Support Specialist is responsible of the creation and the maintenance of ticket shops on behalf of event organizers:
- Creation of organizers accounts
- Creation and maintenance of product catalog:
- Management and upload of multilingual online content
- Management and creation of ticketing elements: type of tickets, payment modes, shipping methods, customer type, etc.
- Mapping of third party providers interfaces and data elements
- Validation of content and integrity of online ticket-shops
- Stock and rate grid management
- Validation of Event venues/stadiums
- Creation of custom tickets (e-tickets, vouchers, paper tickets, etc.)
- Any additional task relating to ticket-shop creation / lifecycle
- Creation and resolution management of support tickets
- Monitoring of daily scripts and monitoring of resolution in coordination with internal teams
- Participation in UAT for new IT projects covering Organizer ticket-shops
Requirements
- Post-secondary degree (2 to 3 years)
- Languages: Spanish & English - ideally, mastering of a third language
- Extremely rigorous, great sense for detail, excellent writing skills
- Ownership, autonomy
- Ability to adapt to a fast-paced and ever-changing environment
- Ability to be quickly efficient with IT software, tools and UIs
- Willing to travel