Requirements: English
Company: MGM Resorts International
Region: Bellagio , Lombardy
Luxury Experience Manager - Bellagio page is loadedLuxury Experience Manager - BellagioApply locations Property - Bellagio | time type Full time | posted on Posted 8 Days Ago | job requisition id 262720 | Las Vegas, NevadaThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:Join us as a Luxury Experience Manager at Bellagio, where you''ll curate unforgettable stays for our most discerning guests. In this dynamic role, youll build meaningful relationships, personalize experiences, and showcase the best of our propertys world-class amenities all while driving premium hotel revenue. If youre passionate about luxury hospitality and creating moments that truly matter, this is your opportunity to shine.THE DAY-TO-DAY:Generate calls to qualifying luxury guests and achieve the conversion percentage goal for future reservations.Manage Luxury Experience guest requests such as reservations, hotel registration, concierge requests, general planning and creating itineraries, as well as owning all complaints, resolving issues immediately and following up to ensure guests satisfaction.Exercise discretion and independent judgment when evaluating guest activity, frequency of stay and total spend, in order to assist guests with potential upgrades, room revisions and preferred rates for future reservations.Develop collaborative relationships and synergy with support departments such as casino marketing, convention sales & services, facilities, security, housekeeping, front services, pool, front office, F&B, and executive offices.Be knowledgeable on all dining and entertainment venues, including casino marketing events, restaurants, golf courses, spas, nightclubs, and tours to personalize recommendations for guests.Support departmental strategies for guest service, team cooperation, financial responsibility, and asset management.THE IDEAL CANDIDATE:Bachelor''s Degree or 6+ years of equivalent experience.3+ Years of relevant experience in hospitality.Experience in Casino Marketing/Executive Hosting, VIP Services Management, or Hotel Management.Working knowledge of related systems and programs.Experience working in a luxury resort setting.THE PERKS & BENEFITS:Wellness incentive programs for physical and mental health.Discounts on hotel, food & beverage, retail, entertainment, and with partners on travel, electronics, online shopping, and more.Free meals in employee dining rooms.Free parking on and off-shift.Health & Income Protection benefits (for eligible employees).Opportunities for professional and personal development, networking, and community volunteering.VIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19563Are you ready to JOIN THE SHOW? Apply today!#J-18808-Ljbffr