Requirements: English
Company: Shippeo
Region: Paris , le-de-France
Company Description Founded in 2014, Shippeo is aleading European SaaS company specializing in supply chainvisibility. Over the past two years, we have experienced rapidgrowth, securing 140 million in funding, including 30 millionraised in January 2025. At Shippeo, we take pride in ourexceptional diversity, with a team comprising 27 nationalities andfluent in 29 languages. With offices spanning Europe, NorthAmerica, and most recently Asia, we deliver global, multimodal,real-time transportation visibility to customers across industriessuch as retail, manufacturing, automotive, and CPG. Our vision isto become the world''s leading data platform for the freightindustry. By leveraging our expanding network, real-time data, andAI, we empower supply chains to deliver superior customerexperiences while achieving operational excellence. Job DescriptionAre you a problem-solver with a passion for delivering value tocustomers? Do you thrive in dynamic environments, enjoy managingoperational tasks, and have a background in consulting? Werelooking for a Senior Customer Success Consultant to join our teamand take ownership of key client relationships! Why this rolematters: In this pivotal position, youll report to the regionalCustomer Success Director and manage a portfolio of key customeraccounts. Your mission will be to drive business value for ourcustomers through adoption, satisfaction, and expansion ofShippeos offerings. What you''ll do: - Own Key Relationships:Develop long-term partnerships with key accounts, becoming theirtrusted advisor from operational teams to C-suite executives. -Problem-Solver: Regularly monitor the status of operational tasks,such as carrier onboarding or support tickets. Follow up on delays,identify roadblocks, and ensure issues are resolved promptly tokeep processes running smoothly. - Lead Business Reviews: Steerstrategic discussions around goals, progress, risks, and newopportunities. - Drive Value & Growth: Ensure high productadoption and showcase tangible ROI, while collaborating with theSales team on expansion opportunities. - Voice of the Customer: Actas an internal advocate for your clients, influencing Product,Sales, Marketing, and Operations teams to meet their needs. -Strategize for Success: Organize workshops and provide input onproduct roadmap prioritization based on client feedback. - ContractLifecycle Management: Oversee contract renewals and keynegotiations, ensuring continuous value delivery and satisfaction.- Showcase Success: Collaborate with Marketing to highlight successstories and customer achievements. Who we''re looking for: - 4+years of experience in managing customers in a consulting firm. - Aproven track record in handling executive-level stakeholders andsuccessfully driving complex, high-pressure projects. - Fluent inFrench and English; additional proficiency in German, Dutch orItalian a plus. - Willingness to roll up your sleeves and take careof operational tasks, being both a doer and a problem solver. -Experience or knowledge in Supply Chain industry is an advantage. -This is a hybrid role requiring regular visits to our Paris office,ideally twice a week. Were seeking candidates located in the areato facilitate these visits conveniently. Additional informationApplication Requirements: Since Shippeo operates internationally,please submit your CV in English. Were eager to hear from you ifyoure ready to take on a challenge and grow your career in asupportive, innovative environment. Please note that we are unableto process any CVs sent directly to our employees via personalaccounts or email. Thank you for your understanding! We are lookingfor talents who share our values: - Ambition - Care - Deliver- Collaboration Find out more about our values in Our CultureBook Diversity Statement We are committed to fostering diversityand inclusion within our workplace as we value the uniqueperspectives and experiences that individuals from all backgroundsbring to our team. We are dedicated to providing equal employmentopportunities to all candidates, regardless of their background orabilities, and our commitment to inclusion is reflected in ourpolicies, practices, and work place culture.