Requirements: English
Company: Hyatt Regency Rome Central
Region: Viterbo , Lazio
We are looking for a motivated Front Office ShiftLeader to join our pre-opening team. The role will report to theFront Office Manager. Conveniently located adjacent to Rome TerminiStation and a short distance from the Colosseum, the 238-room HyattRegency Rome Central is a contemporary 5-star hotel offeringpremium business services and one of Italys most dazzling leisurerooftop experiences. The hotel is also featuring a SPA, 5 food& beverages outlets and more than 1000 sqm events venues. Keyresponsibilities: - Actively engage in Front Office operations,representing senior management and identifying potentialopportunities for improvement - Ensure your Front Office Teamdelivers a great service, professional attention and personalrecognition - Maintain effective communication within thedepartment and escalate issues to the Front Office Manager whennecessary - Share daily tasks, communications and proceduresidentified with the Front Office Manager to the Front Office Team.- Collaborate with other departments to ensure seamless hoteloperations. - Ensure compliance with security, safety and cashhandling procedures. - Respond appropriately to guest complaints,solicit feedback and build relationships to drive continuousimprovement in guest satisfaction - Conduct routine inspections ofthe front office and public areas and take immediate actions tocorrect any deficiencies - Address guest feedback efficiently andprofessionally - Manage VIP guest interactions and support theFront Office Manager during peak occupancy periods - Assign roomsaccording to guest request and preferences whenever possible. -Oversee accounting instructions, credit policies and expenses inalignment with revenue targets - Check billing instructions andguest credit for compliance with hotel credit policy and ensure alltransactions are handled in a secure manner - Perform other dutiesas assigned. May also serve as manager on duty if needed Skills andrequirements: - Preferred working experience with similar roles inlifestyles hotels. - Strong understanding of hotel operations,front desk procedures, and night audit processes. - Bachelorsdegree / higher education qualification/equivalent in HotelManagement/ Business Administration, plus 5 years of FrontOffice/Guest Service experience including supervisory experience -Excellent communication, problem-solving, and decision-makingskills. - Fluent in English and Italian; additional languages are aplus. - Familiarity with Opera Cloud is highly desirable. -Flexibility to work night shifts, weekends, and public holidays.What we offer - A stimulating and collaborative work environment ina 5 stars hotel. - Opportunities for professional growth anddevelopment. - Competitive salary package. - Room discountsavailable worldwide within the Hyatt portfolio. Join ourpre-opening team to build strong memories together! Were committedto fostering an inclusive workplace that values diversity and equalopportunity. We welcome applications from all qualified candidates,regardless of gender, race, ethnicity, religion, disability, orsexual orientation Please submit your CV in response to this jobposting, with authorization for the processing of personal data inaccordance with Legislative Decree 196/2003 and the GDPR (EU)2016/679