Requirements: English
Company: L''Usine Nouvelle
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Adjoint Responsable SAV H/F
role at
L''Usine Nouvelle
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Join to apply for the
Adjoint Responsable SAV H/F
role at
L''Usine Nouvelle
Ticket restaurant,
RTT.
Page Personnel Ingnieurs et Techniciens recruits all technical roles (minimum Bac+2) for companies (SMEs, intermediate-sized companies, and large groups) in the industrial sector (engineering, automotive, aeronautics, energy, mechanics, etc.): Design offices, R&D, projects, production, methods, maintenance, quality, after-sales service, HSE.
Our client is hiring as part of its development, an Adjoint Responsable SAV for its site in Roanne.
Under the supervision of the Service Manager, the Adjoint Responsable SAV must oversee the after-sales service for the company''s two machine ranges by managing technicians. Responsibilities include:
Ensuring the follow-up and management of SAV interventions (customer requests, diagnostics, scheduling),
Coordinating internal technical teams and traveling technicians,
Participating in fault analysis and proposing sustainable technical solutions,
Contributing to continuous improvement of machines based on field feedback,
Monitoring service performance indicators and ensuring customer satisfaction,
Participating in the drafting of procedures and SAV documentation management.
Benefits include:
100% covered mutual insurance,
Restaurant tickets,
Vacation checks,
Christmas gift vouchers,
RTT.
Minimum requirements:
Bac+2 level education and/or significant experience in commissioning production lines for clients and SAV support,
Ability to read mechanical and electrical plans and knowledge of wiring and electrical safety rules,
Modifying PLC programs and variable speed drives,
Knowledge and use of automation software relevant to the profession,
Proficiency with communication tools and the Office suite,
English (reading, writing, speaking).
Page Personnel, a subsidiary of PageGroup, is a leader in specialized temporary and permanent recruitment with offices worldwide, including in Germany, Argentina, Australia, Belgium, Brazil, Canada, Chile, Spain, USA, France, Hong Kong, Italy, Luxembourg, Mexico, Netherlands, Poland, Portugal, UK, Russia, Singapore, Sweden, and Switzerland.
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