Requirements: English
Company: The Ritz-Carlton Abama
Region: Piacenza , Emilia-Romagna
POSITION SUMMARY Assist staff with expediting problempayments (e.g., problems processing credit card). Follow up withguest regarding satisfaction with guest-related issues. Process allguest check-ins by confirming reservations, assigning room, andissuing and activating room key. Process all payment types such asroom charges, cash, checks, debit, or credit. Set up accurateaccounts for each guest upon check-in (i.e., sharewiths, separateroom/tax/incidentals, comp). Anticipate sold-out situations andobtain satisfactory alternative accommodations when the propertycannot accommodate guests with reservations. Block rooms in thecomputer and identify designated requirements and requests. Contactappropriate individual or department (e.g., Bellperson,Housekeeping) as necessary to resolve guest call, request, orproblem. Coordinate with Housekeeping to track readiness of roomsfor check-in. Review shift logs/daily memo books and documentpertinent information in logbooks. Count bank at the beginning andend of shift. Balance and drop receipts according to Accountingspecifications. Assist management in hiring, training, scheduling,evaluating, counseling, disciplining, motivating and coachingemployees, serve as a role model and first point of contact of theGuarantee of Fair Treatment/Open Door Policy process. Reportaccidents, injuries, and unsafe work conditions to manager,complete safety training and certifications. Follow all companypolicies and procedures, ensure uniform and personal appearance areclean and professional, maintain confidentiality of proprietaryinformation. Anticipate and address guests service needs. Speakwith others using clear and professional language, prepare andreview written documents accurately and completely, answertelephones using appropriate etiquette. Develop and maintainpositive working relationships with others. Ensure adherence toquality expectations and standards. Stand, sit, or walk for anextended period of time. Move, lift, carry, push, pull, and placeobjects weighing less than or equal to 10 pounds withoutassistance. Perform other reasonable job duties as requested.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D.equivalent. Related Work Experience: At least 1 year of relatedwork experience. Supervisory Experience: No supervisory experience.License or Certification: None At Marriott International, we arededicated to being an equal opportunity employer, welcoming all andproviding access to opportunity. We actively foster an environmentwhere the unique backgrounds of our associates are valued andcelebrated.?Our greatest strength lies in the rich blend ofculture, talent, and experiences of our associates. We arecommitted to non-discrimination on any protected basis, includingdisability, veteran status, or other basis protected by applicablelaw. At more than 100 award-winning properties worldwide, TheRitz-Carlton Ladies and Gentlemen create experiences so exceptionalthat long after a guest stays with us, the experience stays withthem. Attracting the worlds top hospitality professionals whocurate lifelong memories, we believe that everyone succeeds whenthey are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury servicethe world over and pride ourselves on delivering excellence in thecare and comfort of our guests. Your role will be to ensure thatthe Gold Standards of The Ritz-Carlton are delivered graciouslyand thoughtfully every day. The Gold Standards are the foundationof The Ritz-Carlton and are what guides us each day to be betterthan the next. It is this foundation and our belief that ourculture drives success by which The Ritz Carlton has earned thereputation as a global brand leader in luxury hospitality. As partof our team, you will learn and exemplify the Gold Standards, suchas our Employee Promise, Credo and our Service Values. And ourpromise to you is that we offer the chance to be proud of the workyou do and who you work with. In joining The Ritz-Carlton, you joina portfolio of brands with Marriott International. Be where you cando your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.