Requirements: English
Company: Sharp Brains
Region: Siewierz , Silesian Voivodeship
Direct message the job poster from Sharp Brains Language: English (B2), Polish (B2 - C1) Nature of Backfill role: We have a primary engineer for the site, but we need a backup engineer who can support us when our primary engineer is not available (during sick leaves, planned leaves, or for extra work). The Backfill engineer will cover the site. Responsibilities: 2-5 years of experience in Onsite support Knowledge and experience with Windows 7 OS Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle (including remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including patch updates and hardware replacements. Good understanding of Lync, VPN, and mobile device support is preferable. Analyze Service Desk calls for Desktop Devices to identify user training requirements and automation opportunities. Ensure that each Desktop Device is installed with the appropriate Desktop image. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements. Provide VIP support for Desk side issues and be the point of contact at the site for all IT-related issues if no other IT support team is available. Awareness of ITIL processes for Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management. Knowledge in AD and smart hands and feet support is good to have. Knowledge and experience of supporting MAC devices and tablets is good to have. Note: Only candidates available in Poland and with good Polish language skills are encouraged to apply. This is not a sponsored role. Seniority Level Associate Employment Type Contract Job Function Information Technology Industries Technology, Information and Media #J-18808-Ljbffr