Requirements: English
Company: QJMOTOR Italy
Region: Cinisello Balsamo , Lombardy
FIELD AFTERSALES MANAGER MOTORCYCLES About QJ MotorItaly QJ Motor, a leading Chinese twowheeler brand, isexperiencing rapid growth in the Italian market. Renowned for ourdynamism and innovation, we are now seeking an Aftersales FieldManager to join our team and help drive brand excellence andcustomer satisfaction. Role Overview You will leverage your strongtechnical and operational expertise to ensure toptier aftersalesperformance. You will support and monitor our dealer network andservice centersmaximizing service quality, customer loyalty, andbusiness results. Main Responsibilities - Dealer NetworkManagement: Track dealer performance on service quality, customersatisfaction and aftersales revenue (maintenance, spare parts,service contracts). - Operational Excellence: Analyze workflows,identify bottlenecks and define strategies to boost efficiency andservice standards in assistance centers. - Training &Development: Design and deliver technical and administrativetraining programs for dealer personnel. - Data & Reporting:Monitor aftersales KPIs, prepare regular performance reports andrecommend corrective actions to meet company targets. -Relationship Management: Serve as primary liaison between dealersand headquarters, fostering clear communication and collaboration.Requirements - Experience: Minimum 10 years in aftersales roleswithin the motorcycle sector; automotive experience is a plus. -Technical Expertise: Deep knowledge of motorcycle mechanics,electronics and diagnostics, and proven experience managing anaftersales network. - Analytical Skills: Proficient in dataanalysis and reporting; advanced Excel skills or experience withdedicated ERP/CRM tools. - Interpersonal Skills: Excellentcommunicator and negotiator, comfortable managing relationshipswith external partners. - Mobility: Willingness to travel regularlythroughout the assigned territory. - Languages: Fluent in Italian;good command of English is mandatory. - Driving License: Validdrivers license (B) required.