Requirements: English
Company: BoF Careers
Region: Milan , Lombardy
PRADA CLIENT SERVICE PERFORMANCE MANAGERJoin to apply for the PRADA CLIENT SERVICE PERFORMANCE MANAGER role at BoF CareersFounded in 1913 in Italy, the Prada Group is built on a tradition of excellence and innovation. Our iconic brands include PRADA, Miu Miu, Church''s, Car Shoe, and Pasticceria Marchesi. We operate in more than 45 countries with a diverse workforce of over 100 nationalities.Joining our company means working in a creative, international environment with teams motivated by curiosity and a pursuit of excellence. We value talent and passion, which drive professional growth.Job PurposeReporting directly to the Prada Head of Client Service, the Client Service Performance Manager provides ongoing data and insights to support strategic decision-making. Responsibilities include analyzing performance metrics, client service levels, and sales results daily.ResponsibilitiesAnalyze SLA and KPI performances worldwide on a daily, weekly, and monthly basis, identifying issues for resolutionReport on client service salesReconcile data from various systems to enhance database quality and analysis accuracyCreate and customize dashboards using Dynamics365, Qlik Sense, and PowerBIMap and optimize client service processes, designing flowcharts and proceduresConduct competitive benchmarking for strategic customer service decisionsCoordinate effectively with global customer service regionsSupport the development and implementation of clienteling strategies for e-commerceAssist IT and digital teams with project requirements, testing, and system improvementsCollaborate on new project launches with retail and e-commerce teamsAssist in budget and forecast calculationsKnowledge & SkillsProficiency in client service platforms, Dynamics365, PureCloud Genesys, Order Management System, Qlik Sense, Power BI, and Office Suite (Excel, PowerPoint, Mekko Graphics). Strong organizational, communication, and presentation skills. Critical thinking, creative problem-solving, and analytical skills are essential. Experience in client experience, project management, and bilingual proficiency in English and Italian are required; additional languages are a plus.Additional InformationSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustry: Advertising Services#J-18808-Ljbffr