About Franklin
Franklin University Switzerland, founded in 1969, is one of the first institutions to bring Liberal Arts education to Europe and to be recognized by both US and Swiss accreditation agencies. A leader in international education, we provide an experiential and multinational learning environment through small classes, strong student and faculty relationships, a residential campus, and hands-on Academic Travel experiences. We promote intellectual curiosity and critical thinking through our cross cultural, international learning experiences. We strive for academic excellence, and foster interdisciplinary opportunities for our students, faculty, and staff to support innovative and sustainable approaches to learning and research. We acknowledge the accomplishments and global impact of our community through a culture of trust that respects diversity, equity, inclusion and continuous improvement.
This role is part of our Admissions Team, ideally based on campus but can be performed remotely (ideally within the CET time zone).
Position Overview: Inquiry Engagement Officer (Temporary, 3 Months Potential for Extension)
As an Inquiry Engagement Officer, you will play a critical role in engaging and nurturing prospective student leads generated through Franklins digital marketing campaigns, online portals, and other recruitment sources.
Key Responsibilities:
About you
This role is ideal for a graduate with 1- or 2-years experience in student recruitment, sales, inquiry management and customer service.
The candidate must be an excellent communicator, i.e., with exceptional listening skills, an ability to clearly articulate ideas, with a talent for advising and influencing, fluent in English and with proficient knowledge of at least 2 additional languages preferred. The role requires sales and organizational skills, time-management as well as being KPI focused and digitally literate.
Other Key Skills:
Active Listening & Empathy
Lead Qualification & Prioritization
CRM & Data Management
Persuasive & Personalized Communication
Follow-Up Strategy & Consistency
Storytelling & Value Articulation
Cross-Cultural Communication
Goal Orientation & Funnel Awareness
Position Type
This is a temporary 3-month role, with the potential for extension based on institutional needs and individual performance.
Applicants can expect