Requirements: English
Company: Worldline
Region: Puteaux , le-de-France
The Worldline Group and more particularly, its Global Business line, Merchant Services, is looking for an experienced Platform Lead with minimum 7 years experience in similar activities.
Axis is an in-store acceptance platform, serving various customers in retail, hospitality, transportation and petrol industries. AXIS is present mainly in Western Europe and serve +300 organized retail merchants with a portfolio of + 40 payment and value added applications.
Axis is a 10Bn transactions processing platform in 2024 complying with all international and European standards ins security, data protection and Business continuity.
The AXIS platform is hosted in a private hybrid cloud and operated in an infrastructure as a code and as a service, sharing roles and responsibilities with the Worldline Group Hybrid Cloud providers Worldline Merchant Services Shared Services, Worldline Merchant Services In person payment R&D and other Worldline Group internal service provider to AXIS.
Key Responsibilities:
1. Platform Operations Management:
Ensure the smooth and uninterrupted operation of the payment platform, maintaining high availability and performance.
Scope
- Pre-production and production platform
- Peripheral components delivering services to the platform management and or necessary to the platform operations
- Business Monitoring (Grafana, Grafeit, Kafka, Loki)
- Log management
- Terminal Management System
- File exchange system ( SFTP)
- Network management ( network CMDB, customers network management)
- Applicative Loadbalancers management
- Control-M workload management system ( settlement files and reporting)
- Chains management optimization (creation, capacity management)
- Oversee day-to-day platform activities, including monitoring, troubleshooting, and incident resolution.
2. Support and Incident Management:
- Act as the primary escalation point for support teams and manage critical incidents effectively.
- Implement processes for incident prevention, root cause analysis, and continuous improvement.
- Coordinate on-duty activities to guarantee 24/7 support coverage.
3. Collaboration with Cloud and Service Providers:
- Work closely with the cloud service provider to manage resources, ensure compliance, and optimize costs.
- Act as a liaison between the internal engineering teams and external vendors or service providers.
- Negotiate service level agreements (SLAs) and ensure adherence to agreed-upon performance metrics.
4. Stakeholder Engagement:
- Collaborate with internal teams (e.g., development, security, and operations) to align on business and technical priorities.
- Communicate platform updates, challenges, and achievements to senior management and other stakeholders.
5. Run and Continuous Improvement:
- Establish and monitor KPIs related to platform performance, scalability, and reliability.
- Drive automation initiatives to streamline repetitive tasks and improve operational efficiency.
- Develop strategies to reduce downtime, enhance scalability, and ensure the platform meets business needs.
6. Documentation and Reporting:
- Maintain comprehensive documentation of processes, incidents, and platform configurations.
- Provide regular reports on platform health, incident trends, and operational challenges.
Skills and Qualifications:
Operating Systems : Advanced knowledge of Linux/Unix systems (e.g., shell scripting, performance tuning, system diagnostics)
Cloud Platforms : Hands-on experience with compute, storage, networking, IAM, etc.)
Monitoring and Observability Tools : Familiarity with tools like Prometheus, Grafana, Splunk, or ELK stack for system and application monitoring.
CI/CD Pipelines: Experience with automation tools like Jenkins, GitLab CI/CD, or similar.
Infrastructure-as-Code (IaC):
- Proficiency in Terraform, Ansible, Foreman, Puppet or CloudFormation for managing infrastructure.
- Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
Databases: Knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis).
Networking: Understanding of networking concepts, including DNS, firewalls, load balancers, and VPNs.
Security: