Requirements: English
Company: JR Italy
Region: Varese , Lombardy
The Front Desk Manager owns each guest interaction, following up on their experience to ensure seamless delivery of exceptional and memorable service. As a key member of the Guest Relations Department, the Front Desk Manager acts as the liaison between the Front Desk Team and all Hotel and Marine Departments, supporting proactive anticipation of guest needs and expectations. The ideal candidate must possess outstanding hospitality, communication, leadership, and organizational skills, along with effective decision-making abilities. Attention to detail is crucial, as the Front Desk Manager is fully accountable for leadership, results, financial performance, staff development, training, and analytical responsibilities. This role includes managing escalated guest interactions, monitoring guest sentiment, and ensuring the efficiency and safety of Front Desk operations both front and back of house.#J-18808-Ljbffr