Requirements: English
Company: Qualient Technology Solutions UK Limited
Region: Madrid , Community of Madrid
Roles Responsibilities
- Managing the day-to-day operations of the Telecom team.
- Report to the Senior Manager of Service Management, act as the point of contact for clients to deliver proactive and effective service management
- Coordinating and managing project teams and service providers.
- Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting
- Identifying and rectifying service delivery issues.
- Developing and implementing service improvement plans.
- Collaborating with other departments to address service-related problems.
- Ensuring that the service is highly available and meets requirements.
- Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional parties
- Maximizing contract margin through effective operational cost management.
- Ensuring the team delivers effective and efficient incident, problem, change, performance and fulfillment activities.
- Developing operations teams with appropriate knowledge management.
- Ensuring compliance with standards as defined by Managed Services strategy.
- Managing the delivery of services to clients, ensuring agreements are met.
- Handling client relationships and expectations.
Skill set:
- Thorough understanding of Telecom Domain
- 12-15 years experience in managed services projects
- Knowledge of GSM,LTE,5G in Access and Core network domains
- Handson experience on OSS tools and ITSM applications
- Project Program management