Requirements: English
Company: Belmond
Region: Portofino , Liguria
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino''s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.
From La Terrazza - one of the most spectacular restaurants in Italy - to our new Pool Grill Restaurant and Cocktail Bar, culinary excellence is in our DNA.
We are looking for a Room Service Supervisor for the 2025 season to join our Room Service team.
The ideal candidate is passionate about hospitality and comfortable with challenges. He / she is willing to provide authentic and luxury dining experiences, demonstrating care, confidence, curiosity, and community.
He/She should have exceptional taste and exemplary customer service skills and reports to the Restaurant Manager.
Main duties & responsibilities:
- Anticipate guests'' needs and handle complaints to provide an excellent and personalized room service experience.
- Supervise and manage F&B service in rooms, ensuring timely and accurate delivery.
- Personalize the in-room bar offer.
- Establish good relationships with guests, handling requests and inquiries promptly.
- Oversee room service staff, including scheduling, training, and performance evaluations, with the support and guidance of the Restaurant Manager.
- Ensure the quality of food and beverages meets hotel standards.
- Conduct regular inspections of room service equipment and supplies.
- Manage inventory, ordering, and stocking supplies as needed.
- Maintain accurate records of orders, inventory, and staff schedules.
- Prepare performance and feedback reports.
Requirements:
- Effective communication, emotional intelligence, adaptability.
- Collaboration: be able and willing to work as a team player.
- Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues.
- Global perspective: treat each other with respect and inclusiveness regardless of position, level, or background.
Other requirements:
- Fluent in English and Italian; a third language preferred.
- Previous professional experience in the same role within a luxury environment.
- Passion for service and ambition to grow professionally.
- HACCP certification.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and handle guest complaints effectively.
- Attention to detail and high standards of cleanliness and presentation.
Benefits:
- We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Room Service Supervisor.
- Start date: April 2025 to End date: November 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.
- Salary as by CCNL + increase based on seniority and skill level (around 2.380,00 / monthly gross) + separate payslip for 13, 14 and TFR.
- Welfare incentive based on quality goals.
- Accommodation in our staff house including breakfast.
- Bus ticket as benefit for the contract period; staff cantine.
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
About Belmond:
- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
- Belmond is part of the world''s leading luxury group, LVMH Mot Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
Seniority level:
Associate
Employment type:
Full-time
Job function:
Management and Manufacturing
Industries:
IT Services and IT Consulting
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