Requirements: English
Company: JD.COM
Region: Berkel en Rodenrijs , South Holland
We are seeking a Head of Last Mile Netherlands to spearhead this effort and build a high-performance delivery operation from the ground up.
Key Responsibilities:
- Plan, establish, and operate a nationwide last-mile delivery network.
- Develop relationships with local delivery service providers or build internal delivery capability.
- Define and manage delivery KPIs (on-time rate, customer satisfaction, cost per parcel, etc.).
- Lead local hiring and team development.
- Work with cross-functional teams to ensure seamless integration with warehouse, customer service, and IT systems.
- Monitor legal and regulatory compliance in the Dutch logistics sector.
- Drive operational excellence and scalability.
Qualifications:
- 6+ years of experience in parcel logistics or last-mile delivery in the Netherlands.
- Proven success in building or managing delivery operations.
- Familiarity with the Dutch delivery market, road infrastructure, and regulations.
- Experience in established logistics or delivery companies is preferred.
- Fluent in English, Fluency in Dutch is highly preferred.
- Strong leadership and problem-solving mindset, comfortable working in a fast-growth environment.