Requirements: English
Company: Netaxis Solutions
Region: Nieuwegein , Utrecht
Junior Support Engineer - full-time
For our Dutch premises (Nieuwegein - Utrecht region) we are seeking a Junior Support Engineer with a strong understanding of VoIP administration, telecom technologies, and a passion for customer support.
We are looking for a Junior Support Engineer who is eager to learn and grow within the telecom software space. This entry-level role is ideal for someone with a foundational understanding of VoIP and networking who wants hands-on experience with real-time systems, customer support, and telecom infrastructure. Youll be trained on our proprietary software and supported by senior engineers as you develop your expertise.
Reporting directly to the Head of Support (who respectively reports to the Chief Operations Officer), you will work closely with our Support and Senior Support Engineer and will be part of a team of Developers, VoIP & Architect Engineers. You are in direct contact with customers to gather issue details, replicate problems in test environments, and escalate when necessary.
You learn and support our proprietary provisioning and routing engine, including configuration and monitoring.
You document support cases, resolutions, and known issues in our internal knowledge base.
You collaborate with senior support engineers and development teams to track bugs and support updates.
You participate in scheduled training and mentorship sessions to build knowledge of SBCs, telecom protocols, and real-time systems.
Netaxis offers a range of Telecom solutions, products, and services we sell to Telecom Operators (Tier 1 and Tier 2 mostly). Netaxis Solutions develops and supports advanced VoIP infrastructure and telecom software used by service providers and carriers worldwide. Our proprietary provisioning system (APIO) and routing engine (SRE), combined with industry-standard SBCs, Cisco Broadworks, Microsoft Teams, and others, powers efficient and reliable voice services across complex networks.
As we grow, were building a passionate team committed to technical excellence and exceptional customer support.
You hold an Associates or Bachelors degree in Computer Science, Telecommunications, Information Technology, or equivalent practical experience.
You have a basic understanding of VoIP technologies and protocols (e.g., You hold a very good command of English. Any additional language is a plus.
You feeling familiar with databases (SQL), scripting (Python, Bash), or REST APIs will be a strong advantage.
You have an Interest in cloud-native infrastructure or telecom automation.
A great chance to join one of our offices for a full-time position!
The opportunity to work in a team who practices mutual respect and support.
A growing innovative company where you will have the freedom to develop your talents in a self-managed structure thanks to h ands-on experience supporting real-time telecom systems in production environments, mentorship from experienced engineers and access to technical training.
Opportunities for career growth within support, DevOps, engineering, or QA.
Exposure to advanced VoIP infrastructure, SBC platforms, and proprietary routing software.
A place where quality, curiosity and initiatives are encouraged.
An attractive package that takes into account your personal needs.