Hi, this is the first step in your adidas journey. For 75 years we've been creating the best sports gear and inspiring millions of people to change their lives through sport. Our core value is people. adidas is a team of rebellious optimists. We lead an active lifestyle, creating innovations to balance sports and nature, looking at the world without borders or prejudice, and inspiring change in our customers. Retail stores are the first point of contact with our consumers and the heart of adidas brand. Want to be a part of the ride? Join us now!
We kindly invite interested candidates to apply using a CV fully written in English. Thank you, we look forward to connecting wit you !
WE OFFER:
- Competitive compensation & rewards (bonuses, referral program, etc.).
- Free uniform sets twice a year.
- Discount on adidas products online and in all own stores.
- Competitive ticket restaurants
- Insurance Policies injuries
- Learning portal (i.e. EF - English)
- Employees Assistance Program (services for supporting work-life balance, mental health, coaching...)
EMPLOYEES APPRECIATE IN US:
- Supportive team that accompanies you all the way in the company and inspires you to win new challenges.
- Career without borders: the opportunity to grow in retail, office, and distribution center.
- Development opportunities: free trainings in the product, service, processes, and personal effectiveness programs.
- Modern environment with the highest retail standards and best technologies.
- Embracing culture of diversity, equity, and inclusion. Innovations to establish a new era of sport in balance with nature.
- Purpose & Overall Relevance for the Organization: To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps adidas meet or exceed our business and people objectives.
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps adidas meet or exceed our business and people objectives.
KEY RESPONSIBILITIES:
Service Culture:
- Role-model service standards and salesfloor leadership skills
- Provide feedback on observed service behaviors of all team members
- Drive daily Team Huddles and Team Captain role on the salesfloor
- Champion consumer NPS and membership initiatives
- Conduct consumer NPS call-backs
- Drive product knowledge transfer to selling behaviors
- Support adoption of consumer facing tools.
Learning Operations:
- Create monthly training calendar with store leadership and local Training team
- Plan and coordinate all learning activities for new and existing team members
- Go-to person in store for adidas retail digital learning platforms
- Guide and support Store Leadership Team on creating and completing learning plans
- Organize and ensure availability of relevant training materials
- Support participant journey in expert and specialists certification programs
- Support learning needs related to campaign launches and events
Learning Delivery:
- Facilitate in-person and virtual training sessions
- Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
- Deliver service and selling skills training
- Deliver evergreen and seasonal product learning in relevant categories
- Deliver new employee Onboarding program
- Engage with the learners throughout their digital learning journey
WHAT WE APPRECIATE IN OUR EMPLOYEES:
- At least 2 years of experience in the retail industry, ideally in sports/fashion/footwear, with a demonstrated training background and an exposure to building and developing sales teams
- Experience as a sales coach, a training specialist, or a similar position in the retail industry
- Result orientation and excellent knowledge of retail KPI analysis
- Remarkable coaching skills
- Excellent oral and written communication skills
- Ability to effectively deploy training programs to small groups or to a large audience during training workshops
- Strong organizational and time management skills
- Vous parlez Français couramment (C1 level or above in French)
- English (B2 level or above)
#careersadidas
#retail
#inStoreTrainer
#ItStartsWithYou
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.