JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
The Air Export Supervisor is responsible for the timely and accurate processing of shipments and to provide pro-active customer service to internal and external customers. All Company policies and compliance of government regulations is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Accurate and timely processing of all shipments
Pro-active communication to internal and external customers
Adherence of Company guidelines as related to billing
Effective communication with respective managers and respective gateway operations to ensure the best possible routing of cargo
Timely communication with customers upon receipt of inquiry
Accurate and timely processing of shipments, AWBs, invoices, and government required documents
Update and maintain TSA regulations for Branch
Obtain and maintain customer records including Consent to Screen form, shippers instruction and other forms and documents to be kept in the file
Ensure screening of cargo as per government and Company policy
Identify and recommend process improvement opportunities
Maintain Carrier Contract Rates in cooperation with Air Product Management team
Accurately maintain Customer rates
SUPERVISORY RESPONSIBILITIES:
Conduct performance evaluation for direct reports
Recommend hiring, firing and promotion
Identify and resolve personnel issues
Ongoing coaching and mentoring of staff to develop skills to the highest level
QUALIFICATIONS/SKILLS:
Excellent organizational skills
Strong attention to detail
Excellent written and verbal skills
Strong computer skills including Microsoft Office suite
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Ability to identify and solve problems
Must be able to complete all assignments in a proficient and effective manner
Customer service oriented and flexible attitude
Team player
EDUCATION/EXPERIENCE:
2-5 years of progressive experience in Air Export functions
Ability to read and understand carrier tariffs
Knowledge of rating and routing of cargo
Understanding of applicable IATA Regulations
Strong knowledge of world geography
JAS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age or any other characteristic protected by law.