Requirements: English
Company: SupportYourApp
(German & English) Technical Support Consultant (Italy, remote)Passionate about the world of tech?What if you had a chance to be part of the world''s leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while working from your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Let''s see what it takes:What you will do:Provide exceptional customer support via emails, calls, and chatsTroubleshoot technical issues and guide customers step-by-stepCollaborate with other departments to resolve inquiriesEscalate complex issues to the appropriate teamDocument customer interactionsImprove support processes and proceduresMaintain high product knowledgeStay updated with product changesWhat you need to succeed:Excellent German and English skills (spoken and written)1-2 years of customer support experience in a fast-paced environmentStrong problem-solving skillsAttention to detailFamiliarity with CRM systems and basic technical supportPersonal laptop (at least 8GB RAM) and stable internet (min. 50 Mbps download & 40 Mbps upload)Benefits and Perks:Fixed schedule: Monday to Friday, 8 AM-5 PM Italy timeFully remote work opportunityInclusive international environmentCompensation in EURBonuses for referring friendsPaid training and probation periodWork-life balanceSupportive management focused on your growthOpportunities for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages.Since 2010, we''ve become an industry leader with 8 hubs globally, treating our team with care, individual attention, and positive experiences.We welcome diverse backgrounds and experiences. Send your CV in English highlighting your skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company committed to unbiased hiring. Candidate assessment is not influenced by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or other legally protected characteristics.#J-18808-Ljbffr