Requirements: English
Company: SENSIA
Region: Madrid , Community of Madrid
SENSIA is a high technology company, leader in the field of IR imaging and very intensive in R+D. Our products provide services mainly in the industrial field, creating high added value in the monitoring of processes for the reduction of the carbon footprint produced by gas emissions into the atmosphere, increased safety, and optimization of operations. SENSIA has a wide range of highly differentiated solutions that are currently marketed in more than 15 countries with the USA as the main territory.
SENSIA is in the full growth cycle of business growth and technological development with a high degree of innovation that will have an impact on the next ten years. In order to meet the future challenges of the company, we require the expansion of our Software Team.
We are looking for a technical support engineer with a strong foundation in programming and technology, capable of providing both remote and on-site support for our deployed systems. The selected candidate will play a key role in system maintenance, incident resolution, and commissioning of new deployments, acting as a bridge between our development team and end customers.
What will be your functions?
- Provide technical support to customers (remote and on-site), including diagnostics, troubleshooting and resolution of hardware/software issues.
- Collaborate in the commissioning and deployment of systems at client facilities.
- Assist in maintenance tasks, both preventive and corrective, ensuring minimal downtime of operational systems.
- Understand and work with system configurations, logs and APIs to help identify and solve technical issues.
- Communicate effectively with clients to gather information, provide updates, and ensure satisfaction with the support provided.
- Document incidents, interventions, and feedback to improve internal knowledge bases and technical documentation.
- Work closely with R&D and software teams to escalate complex issues and contribute to continuous product improvement.
- Be available to travel when required, both nationally and internationally, depending on project needs.
What profile are we looking for?
- 02 years of experience in a technical support, field service, or system integration role.
- Experience providing customer-facing support is a plus, but not mandatory.
- Degree or vocational training in one of the following areas: Computer Science / Engineering, Telecommunications, Industrial / Electronic Engineering, Automation or related technical fields.
Technical knowledge:
- Basic to intermediate knowledge of programming (Python, C++, or similar).
- Understanding of networking concepts, system logs, and APIs.
- Familiarity with Linux environments and command-line tools.
- Knowledge of version control tools (e.g., Git).
- Understanding of basic electronics, sensors, or industrial communication protocols is a plus.
Work tools:
- Ticketing/support systems (e.g., Jira, or similar).
- Remote support tools (e.g., AnyDesk, TeamViewer).
- Ability to interpret technical diagrams, logs, and documentation.
Soft skills:
- Strong communication and interpersonal skills (client-facing role).
- Problem solving skills and ability to work under pressure.
- Proactive attitude, willingness to learn and grow technically.
- Team player with ability to work independently when required.
- Availability to travel approximately twice in a month and adapt to dynamic work environments
Languages: English B2
What do we offer?
- Permanent contract and competitive remuneration
- Hybrid work and flexible hours.
- 23 days of vacation plus December 24th and 31st free.
- Free afternoon of your birthday.
- Cobee: Flexible remuneration program with social benefits.
- Flexible scheduling Monday to Thursday:8-10am/5-7pm and Friday: 8-10am/2-4pm.
- Dynamic work environment
Do you want to know more?
Send us your application via LinkedIn or by email: people@sensia-solutions.com
#SENSIA #AI-PoweredInfraredImaging
In all its selection, employment access, and staff promotion processes, SENSIA guarantees, follows, and respects, at all times, the right to equal treatment and opportunities between women and men, as well as the principle of non-discrimination and diversity. It proactively promotes a work environment free from discrimination of any kind within the organization, where people can grow professionally based on their worth and potential, without taking into consideration, under