Global Applications Analyst (Freshservice) -12 month contract @ Dentons

remote, poland, Poland

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Dentons
Region: remote, poland ,

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world''s largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

Role overview

TheGlobal Applications Analyst specialized in IT Service Management (ITSM),will be an integral member of the Global Digital Solutions group, playing a key role in championing the support and progression of the organization''s IT Service Management (ITSM) tool,Freshservice, among other tools and applications, on a global scale.

This position necessitates seamless collaboration with a diverse array of stakeholders, requiring a thorough analysis of business processes and the strategic implementation of solutions, enhancements, and changes geared towards the optimization of IT service delivery.

Benefits

We are a truly global law firm and as such, always welcome individuals with foreign language capabilities. Additionally, we welcome individuals with a global background including professional experience gained across different geographies.

Core Expertise

• Profound familiarity with the ITIL framework and associated best practices.
• Proficient in configuring, customizing, and managing Freshservice ITSM tool.
• Ability to analyze complex issues, identify root causes, and implement effective solutions to enhance IT service delivery.
• Proficient in analyzing data and generating meaningful insights to drive informed decision-making and continuous improvement.
• Ability to analyze complex issues, identify root causes, and implement effective solutions to enhance IT service delivery.
• Competence in planning and executing projects related to ITSM implementation, upgrades, and enhancements.
• Ability to think creatively and propose innovative solutions to address evolving business needs, with the integration of AI capabilities where applicable.
• Strong ability to document processes, configurations, and changes for reference and auditing purposes.

Personal Skills / Attributes

• Exceptional written and verbal communication skills in English, and interpersonal skills to effectively collaborate with diverse stakeholders.
• Effective negotiation and influencing skills to achieve successful outcomes with colleagues and other stakeholders.
• Demonstrated experience in managing relationships, including effective collaboration with vendors.
• Displays adaptability to evolving technologies and a commitment to staying informed about industry trends.
• Adopts a customer-centric approach, ensuring that services align with and meet the needs and expectations of internal stakeholders.
• Possesses the skill to assess and mitigate risks effectively in the context of business analytics.
• Shows a commitment to identifying and capitalizing on opportunities for continuous improvement.

Education, Experience and Certifications

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Product lifecycle management an advantage.
• Proficient in configuring and customizing IT Service Management (ITSM) tools or similar applications.
• Exceptional analytical and problem-solving acumen.
• Strong interpersonal and communication skills.
• ITIL certification is considered advantageous.

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world''s largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

Role overview

TheGlobal Applications Analyst specialized in IT Service Management (ITSM),will be an integral member of the Global Digital Solutions group, playing a key role in championing the support and progression of the organization''s IT Service Management (ITSM) tool,Freshservice, among other tools and applications, on a global scale.

This position necessitates seamless collaboration with a diverse array of stakeholders, requiring a thorough analysis of business processes and the strategic implementation of solutions, enhancements, and changes geared towards the optimization of IT service delivery.

Benefits

We are a truly global law firm and as

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