Requirements: English
Company: JR Italy
Region: Frosinone , Lazio
Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the Infrastructure Support Analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives.Experience and QualificationsMinimum 1+ years of experience in IT support or infrastructure management, with firsthand experience in maintaining IT systems.Knowledge of IT systems, including servers, networks, storage, and other infrastructure components.Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests.Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate.ITIL Foundation certification or equivalent experience preferred.Skills and CompetenciesTechnical expertise in infrastructure components and systems, including networking, servers, and storage technologies.Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.Clear and effective communication skills, both verbal and written, for collaboration with internal teams and stakeholders.Ability to work as part of a team, assisting colleagues and sharing knowledge where necessary.Attention to detail in system configurations and troubleshooting activities.Adaptability to manage changing priorities and new technologies in a fast-paced environment.Merlin ValuesWe CareGo beyond for guests and colleagues, showing thoughtfulness in every interaction.Uphold safety, security, and welfare standards, prioritizing everyone''s well-being.Contribute positively to the environment and local communities, demonstrating social responsibility.Own Your CraftContinuously develop your expertise and help others grow.Actively seek and incorporate feedback to improve performance.Stay curious and draw inspiration to stay at the forefront of entertainment.Drive and DiscoverTake ownership of your work, delivering excellence and focusing on impactful tasks.Explore opportunities for innovation to enhance guest experiences.Go TogetherBuild trusting relationships and collaborate across teams and cultures.Work collectively to solve problems and make decisions swiftly.Enjoy the RideBring positivity and energy to create a joyful workplace.Support others through challenges and foster inclusivity.#J-18808-Ljbffr