Requirements: English
Company: NIPRO Corporation - Global
Region: Mechelen , Flanders
About the company:
As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 38,000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical EMEA, Nipro PharmaPackaging International, and the Institute for Medical Practice (iMEP) Belgium.
We are looking for a Customer Service Specialist who is customer-oriented, proactive, and a team player to join us in our Customer Service team, based in our Mechelen office in Belgium.
About the role
You will be working in a team that is dedicated to providing exceptional products and services, ensuring utmost customer satisfaction. As a Customer Service Specialist, you will be responsible for the full follow-up of shipments ordered by our customers, optimizing timelines and quality of delivery, and providing all required shipping documentation.
What youll do
- Be the first contact for our customers
- Prepare and follow up on the delivery flow of orders with agreed partners
- Coordinate the issuance of correct shipping documents to customers
- Handle logistics topics, including arranging transports via sea, air, and truck
- Keep customers and Sales Responsible informed about the status of orders, shipments, and delivery details
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
- Collaborate with team members to improve overall customer service processes and standards
- Identify and solve issues with colleagues and other departments
What youll need
- At least 1 year of experience in shipping documentation, logistics, and/or customs
- Accuracy and precision in administration
- Customer-oriented and commercial attitude
- Strong communication skills
- Ability to work under stress and meet deadlines
- Flexibility and adaptability
- Problem-solving skills with a process-oriented approach
- Proactive and initiative-taking
- Team player with a positive attitude, open-minded, and willing to learn and grow
- Strong MS Office skills; experience with SAP is an asset
- Fluent in English; any other language is a plus
Why you should apply
- Opportunity to develop and grow in a fast-paced international business setting
- Competitive salary and benefits package
- Friendly and dynamic workplace environment
- Autonomy and encouragement to take initiative
- Be part of a Nipro family network that draws upon talent from around the globe