Requirements: English
Company: Medicalgorithmics S.A.
Region: Warsaw , Masovian Voivodeship
about-project :
- Senior Support Manager for arrhythmia diagnostics products manages the technical support team (10-15 members) for software and devices that are used for diagnosing and monitoring of cardiac arrhythmias. The teams responsibilities include troubleshooting, providing training, and ensuring customer satisfaction with the company''s diagnostic products offered by the Medicalalgorithmics. Team members often interact directly with customers and internal teams and provide technical support to customers who are involved in product troubleshooting, development, and improvement based on field feedback.
responsibilities :
- Troubleshooting: Diagnosing and resolving technical issues related to the products offered by Medicalgorithmics, used for arrhythmia diagnostics
- Technical Support: Providing technical assistance to customers, including healthcare providers and distributors, through various channels such as phone, email, and remote access
- Training: Developing and delivering training programs for customers on the proper use of the software and diagnostic devices offered by Medicalgorithmics
- Customer Satisfaction and Feedback: Monitoring and addressing customer feedback to ensure satisfaction with the companys products and to identify areas for improvement
- Documentation: Maintaining accurate and up-to-date troubleshooting guides for the products offered by Medicalgorithmics
- Collaboration: Working with sales, marketing, and engineering teams to ensure smooth product launches and ongoing support
requirements-expected :
- Strong interpersonal skills to provide excellent customer service and build positive relationships with customers
- Excellent written and verbal communication skills to effectively interact with customers and colleagues
- Ability to diagnose and resolve technical issues independently and efficiently
- Ability to develop and deliver effective training programs for various audiences
- Ability to analyze data and provide insights to improve products and services
- Proficiency in relevant software and systems used for managing customer support and monitoring data
- Strong understanding of medical diagnostics services. Experience in arrhythmia diagnostics services, and diagnostic device technology will be a plus
offered :
- Various forms of employment
- Flexible working hours
- Stationary work with the possibility of remote work
- Annual bonus system based on achieved goals
- Subsidy for Multisport card
- Private medical care
- Occasional gifts for childbirth
- Working in a place where mutual respect is valued, and creativity is encouraged
benefits :
- sharing the costs of sports activities
- private medical care
- remote work opportunities
- flexible working time