We are looking for a B2C Customer Service Representative with native or bilingual level of French , and at least an intermediate-advanced level of English and Spanish , who will take this role to the next level for a Multibrand group.
To succeed in this role, it''s essential to have a true passion for customer service, adaptability to different challenges, and a proactive mindset.
This position reports to the B2C Customer Success Manager and offers flexibility to work from your home office and from our Barcelona headquarters .
As the B2C Customer Service Representative (FR/EN/ES), you will have the opportunity to:
Provide excellent customer support via phone, email, and chat in French, English, and Spanish, always ensuring a top-tier experience.
Assist customers with inquiries, issues, and product-related questions focused on our motocross and mountain biking gear, apparel, and outerwear .
Maintain a high level of product knowledge to effectively support and guide customers, representing our brand with pride.
Keep accurate records of customer interactions in our database, contributing to a smooth and efficient customer journey.
Collaborate with cross-functional teams to resolve more complex situations, promoting teamwork and a customer-first culture.
Share customer feedback and trends to help us improve our services and products, adding value to our rider-centric approach.
You have:
Native or bilingual level of French
Intermediate to advanced level of English and Spanish (both verbal and written)
A customer-oriented mindset and excellent communication skills
The ability to adapt quickly , work under pressure and multitask efficiently
Strong problem-solving skills and a proactive attitude
Basic computer skills, including use of CRM tools and Microsoft Office
You might also have:
Knowledge of German or Italian considered a strong plus
Experience with SAP, Salesforce or ZenDesk a plus, but not required
Prior experience in customer service nice to have, but not mandatory
Sounds like you?
Apply now or drop us a message at adelinamanea@foxracing.com wed love to meet you!